Courier Coordinator

Job Description

The Courier Coordinator for Asante Rogue Regional Medical Center coordinates the daily duties of the Laboratory Outreach courier team and ensures Couriers are selected and trained to properly transport all laboratory specimens. This includes coordinating courier activities that meet transportation and delivery needs of all Asante entities and clients; actively monitoring client needs to ensure customer satisfaction; and assisting the Lab Outreach team with workload duties & workflow assessment as needed.

The Courier Coordinator will also be expected to maintain competency in all courier routes and will work a minimum of 1 shift per week on a courier route.

As the Courier Coordinator you will have the opportunity to:
Oversee daily activities of courier team to ensure each client's needs are met in a timely manner

Coaches courier staff in developing strong client relations skills through monthly staff meetings, individual training

Facilitate interaction and scheduling with contracted couriers servicing outlying clients

Enhance client service through appropriate responses to problems and complaints by utilizing good communication and problem-solving skills

Participate in interviews and in selecting qualified candidates for courier positions

Develop, prioritize, and monitor effective courier work schedules; adjusting routes as needed

QUALIFICATIONS

Education

High school diploma or equivalent

Experience

2 years personnel leadership experience required

1 year transportation experience required

2 years experience in a hospital or laboratory setting, preferred; 1 year route management experience, preferred

Demonstrates working knowledge of Microsoft Office applications, preferred

Licensure/Certification

Possession of a valid Oregon Driver's License with proof of safe driving record for the past ten years and proof of insurance required

Required Skills

Ability to work under stressful conditions with frequent interruptions

Demonstrated organizational skills, teamwork, and leadership skills

Ability to solve client problems in efficient manner

Positive customer relations skills with ability to work with everyone in a positive manner under all conditions and circumstances

Effective in empowering coworkers and team building

Compensation & Benefits

Competitive starting wage

Comprehensive benefits including medical, dental, vision, and wellness

Excellent retirement package with up to 6% employer contribution

Generous Earned Time Off

Tuition reimbursement after one year of service

About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.

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