Benefits Analyst

We are looking to add a Benefits Analyst who plays a critical role to the success and ongoing growth and scale of ActiveCampaign. The Benefits Analyst is responsible for assisting with the administration of all global benefit programs including leaves of absence and immigration. This role will communicate, implement and facilitate employee benefit programs that attract and retain employees.

What your day could consist of:

• Partner with Sr. Manager of Global Benefits to oversee the global benefits and leaves of absence programs
• Evaluate and administer benefit programs including health, welfare, and retirement plans
• Provide day-to-day support on immigration, relocation, and taxation
• Respond to employee inquiries regarding benefits enrollments, changes, escalations, and general questions while providing a positive experience
• Conduct new hire orientation and present benefits overview
• Process and administer all leave-of-absence, disability, and Workers’ Compensation requests
• Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws
• Act as the liaison between employees and insurance carriers to resolve eligibility questions, claims issues, and benefit escalations
• Administer recurring and ad-hoc audits to ensure accurate processing of benefit elections, carrier interfaces, payroll files, etc.
• Help identify and troubleshoot process breakdowns, revise department Standard Operating Procedures (SOP), and communicate process changes to the team
• Participates in meetings, updating systems, and User Acceptance Testing (UAT)
• Support relationships with vendors, brokers, and internal stakeholders
• Perform monthly end-to-end benefit reconciliations for all lines of coverage, calculate retro-adjustments for premiums, vendor adjustments/credits, and HRIS benefit premium collection
• Assist with the annual Open Enrollment process from beginning to end including drafting communications, answering employee questions, and auditing enrollment data
• Assist with ongoing compliance filing of 5500s, SARs, Non-Discrimination Testing, ACA 1095-C filings, and other required filings to ensure compliance with federal and state laws

What is needed:

• 3+ years of experience and thorough knowledge of Human Resources, benefits administration, and leaves of absence
• Solid understanding of ERISA, COBRA, HIPAA, ACA, Section 125, IRS, and other regulatory requirements
• Workday experience is highly desirable
• Knowledge of other system-based platforms such as JIRA (automating ticketing system) is a plus
• Strong knowledge of Microsoft Office, and Google Suite systems including Microsoft Excel experience in pivot tables
• High level of professional maturity, integrity, and discretion in the handling of confidential information
• Strong written and verbal communication skills
• Ability to meet deadlines, be detail-oriented, and well organized
• Self-motivated, proactive, resourceful, and a willingness to learn and take ownership
• Vendor management experience is a plus
• Immigration experience a plus
• Global benefit experience a plus