Telecom Operator PRN 11PM-7AM

Job Description

: United States-South Carolina-Charleston-Trident Medical Center
Schedule

: PRN/Per Diem
Job Type

: Admitting Registration Clerical & Scheduling

Description

Trident Health is a 407-bed Hospital Corporation of America (HCA) hospital system comprised of two acute care hospitals — Trident Medical Center and Summerville Medical Center — and two freestanding emergency departments — Moncks Corner Medical Center and Centre Pointe Emergency. Everyday Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling the health system's mission

Above all else, we are committed to the care and improvement of human life.

The Telecom Duties include but are not limited to:
Organize and direct incoming calls through the PBX console in a most expedient and professional manner.

• Answers switchboard in a calm and professional manner.
• Pages all personnel as authorized in department procedures in a professional manner.
• Pages, verifies, and records all emergencies calls.
• Maintains department on-call schedules.
• Reports all telephone repair problems to appropriate areas as directed in department guidelines.
• Monitors all alarm indicators located in the PBX operator room: Medical gas alarm, Oxygen line pressure, fire alarm panel. Reports immediately to the Engineering department when monitors go into alarm.
• Monitors dedicated CODE phone line at switchboard. Responds immediately if alarms activate as authorized in department procedures.
• Accurately transfers call to the correct extension or department.
• Uses two-way radio to contact security.
• Uses beepers for both in-house and off-premises messages.
• Reviews Communications Journal at the beginning of each shift.
• Records information into the Communication Journal, includes Codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
• Assists with and records all long distance calls handled for authorized personnel. Records information on these calls into the long distance call log.
• Reports supply and equipment needs to supervisor.
• Utilizes the CPCS system to facilitate inquiry to provide accurate patient location.

Preferred Education:
High School Diploma or GED
:

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