Administrative Coordinator – Brisbane, CA

Support sales management teams by coordinating attendance program administration

Duties & Responsibilities:

• Run attendance reports and review agent status on a daily basis.
• Prepare disciplinary action warnings and forward to managers; follow up as needed to ensure deliverable timeframes are met.
• Research and coordinate resolution on attendance issues with appropriate department, i.e. Business operations, Human Resources.
• Create ad hoc reports as requested to support business objectives.
• Analyze and communicate trends related to attendance management to the management team.

Education/Certification:

• High school diploma or GED; two year degree preferred.

Experience:

• Three years of office experience. Contact center experience preferred.

Skills:

• Ability to communicate effectively both verbally and in writing.
• Strong organization and follow through skills.
• Intermediate Word and Excel.
• Team player, self-motivated, dependable.