Administrative Coordinator – Brisbane, CA

1 minute read

Job Description

Support sales management teams by coordinating attendance program administration

Duties & Responsibilities:

  • Run attendance reports and review agent status on a daily basis.
  • Prepare disciplinary action warnings and forward to managers; follow up as needed to ensure deliverable timeframes are met.
  • Research and coordinate resolution on attendance issues with appropriate department, i.e. Business operations, Human Resources.
  • Create ad hoc reports as requested to support business objectives.
  • Analyze and communicate trends related to attendance management to the management team.
Qualifications


Education/Certification:

  • High school diploma or GED; two year degree preferred.

Experience:

  • Three years of office experience. Contact center experience preferred.

Skills:

  • Ability to communicate effectively both verbally and in writing.
  • Strong organization and follow through skills.
  • Intermediate Word and Excel.
  • Team player, self-motivated, dependable.


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