Administrative Coordinator – Brisbane, CA
1 minute read
Job Description
Support sales management teams by coordinating attendance program administration
Duties & Responsibilities:
- Run attendance reports and review agent status on a daily basis.
- Prepare disciplinary action warnings and forward to managers; follow up as needed to ensure deliverable timeframes are met.
- Research and coordinate resolution on attendance issues with appropriate department, i.e. Business operations, Human Resources.
- Create ad hoc reports as requested to support business objectives.
- Analyze and communicate trends related to attendance management to the management team.
Qualifications
Education/Certification:
- High school diploma or GED; two year degree preferred.
Experience:
- Three years of office experience. Contact center experience preferred.
Skills:
- Ability to communicate effectively both verbally and in writing.
- Strong organization and follow through skills.
- Intermediate Word and Excel.
- Team player, self-motivated, dependable.
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