Outbound Call Center Agent at Lorache Group

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Lorache Group – Our client, one of the Nigerian leading Internet Service Provider (ISP), request the service of active and vibrant individual with exceptional attributes to fill the position of:

Job Title: Outbound Call Center Agent

Location: Lagos

Responsibilities

  • Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and services
  • Explain the merits of offered service or product to customer in a bid to help them make informed purchasing decisions
  • Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
  • Respond to questions and concerns of customers over the telephone, according to established policies and procedures
  • Complete records of telephonic conversations, ensuring their confidentiality and integrity
  • Develop workable leads by documenting information about interested customers and forward them to the sales department
  • Transfer interested customers to proper channels and services provided by the company and keep tabs on the proceedings
  • Identify sales opportunities by gauging industry trends and analyzing and summarizing competitor information and strategies
  • Develop sales opportunities by researching and developing potential accounts and soliciting new ones
  • Generate revenues for the company by soliciting and obtaining orders and ensure that all customers’ accounts are developed according to company protocols
  • Enter customer information into the company database and ensure that it is updated periodically

Qualifications & Requirements

  • Graduate / Post Graduate with proven experience
  • Computer knowledge
  • Internet and Tech savvy
  • Customer query resolving skills
  • Sales Acumen
  • Customer focus
  • Language Speaking: Fluent in Hausa, Igbo, Yoruba and English

Application Closing Date
6th July, 2018.

How to Apply

Interested and qualified candidates should forward their CV’s to: jobs@lorachegroup.com using the position applied for as the subject of the mail.