Education Program Manager, GP Channel

SUMMARY

The General Provider (GP) Channel Education Program Manager is responsible for administering and executing the cross-functional processes needed to support GP Channel programs. The GP channel program manager is also responsible for assisting in development and implementation of GP channel educational programming that meets the changing needs of Align Technology, its providers and the market. Efforts to include online & live education, collateral development, online assets, and ideation around program enhancements for increased effectiveness and/or improved efficiency. These duties include alignment and collaboration with ClinEd, Events, Marketing, Legal, IT, Customer Advocacy, Finance, and Sales Ops.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Accomplishes strategic objectives by overseeing and implementing multiple program activities

Work with GP Channel Lead for project status and gap analysis

Recognize and communicate need to allocate/re-allocate resources and/or assets within programs

Provide periodic status of all project/program management elements

Escalate and resolve issues that cannot be resolved at the project/program level

Stay abreast of the status of other projects/programs and their impact on GP Channel initiatives

Ensure compliance of projects/programs with Legal, Document Control, Finance, and Operations policies and procedures

Provide an ongoing assessment of program risks and determine actions necessary to mitigate risk

Regularly solicit feedback from internal and external customers to optimize efficiency and effectiveness of current educational programs

Schedule and rationalize CE programming to meet the ongoing needs of Align Technology and its partners

ADDITIONAL RESPONSIBILITIES

Other duties may be assigned

QUALIFICATIONS

A “team player” with excellent interpersonal skills that works closely with other members of the department and other cross functional teams to jointly achieve company objectives

Demonstrated strong process orientation; organization and project management skills to handle multiple projects and manage timelines

Self-motivated and dedicated

Able to work independently and make accurate, educated decisions

Proactive problem solving skills with strong attention to detail

A goal-orientated individual who operates on a high sense-of-urgency

Ability to adapt quickly to changing customer/business needs

Strategic thinker with excellent written and verbal communication skills

A passion for the products and services that Align Technology provides

A clear desire to succeed and be effective working in a fast-paced, high growth environment, while exhibiting the highest standards of ethics and integrity

Requires some travel to customer locations and corporate events

EDUCATION AND/OR EXPERIENCE

College graduate (BA/BS) preferred

Minimum 6 years professional experience

Dental and/or Medical Device experience preferred

Documented track record of performance, achievement, and excellence in implementation and management of programs

Proficiency in JDE, Microsoft Word, Excel, PowerPoint, Outlook, and Salesforce.com

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit, and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate.

WORK SCHEDULE / HOURS

Regular business hours