Sr. Staff Technical Product Manager – Microservices

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

About Digital Technology

We’re not yesterday’s IT department, we’re Digital Technology! The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:  

• Own one or more suites of APIs/Services that cater to a critical business function.
• Research and write detailed technical requirements for API including but not limited to user stories for engineering to execute against.
• Participate actively in product planning and roadmap definition.
• Proactively work with internal and external customers to acquire a deep understanding of their requirements & business needs (e.g., other PMs, architecture, operations, business development, sales, marketing & customer success teams).
• Determine technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed.
• Define product performance and effectiveness metrics that measure and benchmark product success.
• Develop and articulate a defensible point of view based on data from primary and secondary research including direct customer engagement.
• Deliver requirements in partnership with SaaS Ops, Security, Architecture, and various engineering teams, as appropriate, with an iterative, pragmatic approach to delivery.
• Ensure that product requirements incorporate effective written and more creative, visual techniques (Sequence diagrams, payload mockups etc.).
• Create data flows and functional and technical specifications as needed.
• Manage the delivery of products, including PoC (Proof of Concept), internal Beta, external Beta, Public Launch, and ongoing releases.
• Ensure committed product delivery timelines are achieved across the organization including but not limited to the engineering elements.
• Help resolve technical blocking issues and coordinate solutions across multiple technical teams.
• Work closely with our internal product teams to ensure that our APIs can be used to enable the required use cases and scenarios across the spectrum of products.
• Ensure engineering team has needed information on endpoints and contracts.
• Own and manage API integration/user documentation for the products owned.
• Stay abreast of new technology capabilities and leverages knowledge in contributing to product solutions.
• Recommend and plan innovative products and features.
• Develop and maintain relationships with key decision-makers across the organization.

Deliverables:

• Product definition for one or more services – coarse and fine grain
• Functional specifications for services
• Services KPIs/metrics:  Functional and Technical
• Product hypotheses and experimentation strategy
• Use cases and user stories
• Services pitch presentations
• Acceptance Criteria for products and features
• Functional documentation and adoption strategy

To be successful in this role you have the following qualifications:

• 12+ years of software product management experience.
• Hands on experience with development and management of APIs as product.
• Ability to lead/influence business and technical teams in a matrixed environment.
• Experience working with API gateway solutions e.g., Azure APIM, APIGEE, AWS (Amazon Web Services) etc.
• Familiarity with SaaS  and/or cloud based solutions and good knowledge of API Integrations and similar technologies.
• Well-versed in agile methodologies and tools – including Confluence, Jira, Slack – and experience working in an agile/scrum environment.
• Experience working for leading SaaS companies with a diverse customer base spanning small business owners, SMB, and enterprise.
• Experience in products catering to one or more business domain.
• Experience with technical delivery teams leveraging continuous delivery for launch.
• Adept at developing and delivering complex products at high velocity and with aggressive deadlines.
• Strong analytical approach, with attention to detail and excellent reporting skills.
• Ability to communicate and manage stakeholder relationships effectively, internally and externally.  Exceptional organizational and planning skills.