Medical Receptionist

Job Description

Medical Receptionist

• Answer telephone, schedule appointments and process all calls accordingly.
• Look up patient account numbers for scanning & scan medical records into the computer system.
• Greet and direct patients, salespeople and visitors.
• Update appointment schedules and verify patient demographics and insurance information for accuracy as the appointment is made. Scanning & making adjustments to their records when necessary.
• Check-out & check-in patients and collect and/or provide patients with proper paperwork to complete and return.
• Instructs new patients in completion of medical history and information forms. Once
• returned, responsible for the entry of the information into the system.
• Responsible for collecting co-pays and account balances from patients prior to treatment.
• Responsible for collection of bad-debt accounts and explaining to those patients that payment must be made prior to treatment.
• Responsible for processing outgoing mail accordingly.
• Utilizes fax machines, assists users, sends faxes and retrieves and routes incoming faxes to
• the appropriate personnel as needed.
• Prepare medical records and process medical requests accordingly.
• Process daily charges, enter co-pays and daily balances and process any leftover charges from
• previous day.
• Inform the billing department of any insurance or account balance problems.
• Responsible for calling or faxing in referrals to specialist providers.
• Responsible for verification of pre-certifications and/or referrals for services.
• Perform daily balance of cash drawer and prepare deposit for bank.
• Assisting any other front office position as needed when necessary.
• Responsible for turning on the answering machine or
• voicemail attendant, lock the doors to the building.
• Work schedule may be subject to change based on the staffing needs of the department.
• Other duties may be assigned.

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