Customer Success Specialist
Job Description
Key Responsibilities:- Become an expert in the Teamworks platform
- Adhere to a customer first mindset with every interaction
- Quickly learn athletic operations management and develop a thorough understanding of each account's environment.
- Build strong relationships with customers through proactive outreach and engagement.
- Manage customer contract renewals.
- Coach customers to be product experts and drive value through strong product usage back to the client.
- Identify and develop new uses for Teamworks that drive adoption and that align to customers' business needs and strategic goals.
- Organize account health information and conduct review calls to drive implementation and gather customer feedback.
- Partner cross-functionally with sales, marketing, development and executive team members to address customer needs and drive account growth.
- 2+ years of relevant work experience in customer success, account management or customer service. SaaS experience a benefit.
- Bachelor's Degree is required. Master's is preferred.
- Proven experience in developing internal and external relationships.
- Experience in managing the retention and growth of assigned customers.
- Ability to leverage key relationships with our customers to develop and drive new sales opportunities
- Ability to be a strategic thinker, who is constantly looking for ways to optimize relationships and support the continuous ROI of our customers
- Passionate about customer success and determined to ensure long-term customer value.
- High-energy start-up culture
- Direct impact on the workflows of major collegiate, professional, and commercial athletic organizations
- Work with an exciting and diverse set of technologies and clients
- We Get Sh*t Done
- Unlimited Paid Time Off (PTO)
- Very Generous Health, Vision, & Dental Insurance Offered
- Company-Paid Life Insurance Policy and Optional Critical Illness & Accident Policies
- Health Reimbursement Account and Optional FSA & DCFSA
- Company-Paid Gym Membership
- Company Match 401(k)
- Generous Parental Leave Policy
- Downtown Durham Office located blocks from many restaurants, bars, and entertainment facilities
- Company-Paid parking, conveniently located by our office
- Weekly Company Culture Events
Teamworks is seeking a highly qualified and motivated individual to join our Customer Success team as a Customer Success Specialist. The ideal candidate enjoys building and maintaining relationships, is self-motivated and results-driven, and has a strong desire to inspire customer loyalty in order to keep our customers in the Teamworks Family. The Customer Success Team's mission is to provide our clients with excellent service and build individual relationships to promote the product and culture of Teamworks.
More About Teamworks:
Teamworks provides an innovative cost-and time saving software solution to nationally ranked NCAA teams and professional teams in leagues such as the NFL and MLB. While athletic customers make up a good portion of our client base, organizations across a broad range of other industries and segments also rely on Teamworks technology daily. Teamworks is an integral part of our clients' daily workflow, and we strive to continually innovate in both product and service to help teams and organizations around the country operate as efficiently as possible.
What to Expect Next:
Our hiring process includes the following steps:
- Pre-Employment Aptitude & Personality Screening
- Written essays (max of 750 words) used to gauge communication skills and alignment with Teamworks' Core Values
- Cultural Interview with a Teamworks veteran to assess cultural fit
- Minimum of one phone screen with the Hiring Manager comprised of behavorial interview questions and an opportunity for you to ask questions about the position
- Minimum of one in-house interview with the Hiring Team
The Fine Print
This position is in Durham, NC. Only qualified candidates will be contacted. Teamworks is an equal opportunity employer. This position is Full Time. Applicants must be eligible to work in the U.S. Teamworks participates in the E-Verify program. Our applicant tracking system, Greenhouse, will send automated emails throughout the hiring process. Please ensure that you have whitelisted teamworks.com and greenhouse.io with your email provider and check your SPAM folder regularly to avoid any missed communications.
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