Assistant Manager

Job Description

JOB TITLE: ASSISTANT MANAGER
The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

GUEST FIRST CULTURE
Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want.
Let's make their day ... every guest, every day.

RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING

Team Environment
? Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
? Communicate job expectations to employees and ensure all training is completed per company guidelines
? Hold team members accountable for their behavior and performance, addressing concerns promptly
? Support the development of team members

Operational Excellence
? Create and maintain a guest first culture in the restaurant
? Ensure all shifts are appropriately staffed to achieve guest service goals
? Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
? Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
? Help prepare and complete action plans; implement production, productivity, quality and guest service standards
? Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability
? Control costs to help maximize profitability
? Understanding of par level ordering
? Adhere to security and cash handling procedures
? Demonstrate competency in weekly inventory process and analysis
? Demonstrate competency in writing effective crew schedules and monitoring labor performance on a daily basis
? Execute new product roll-outs including team training, marketing and sampling
? Drive sales goals and track results

SKILLS/QUALIFICATIONS
? Fluent in English ?
? Restaurant, retail, or supervisory experience
? Basic computer skills ?
? At least 18 years of age (where applicable)
? Basic writing skills ?
? High School diploma, or equivalent
? Basic math skill and financial acumen
? Must have open availability to work all shifts
? Transportation: to work, banking if needed, attend all meetings and training as required
COMPETENCIES

Guest Focus
? Understands and exceeds guest expectations, needs and requirements
? Develops and maintains guest relationships
? Displays a sense of urgency with guests
? Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
? Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results
? Sets and maintains high standards for self and others, acts as a role model
? Consistently meets or exceeds goals
? Contributes to the overall team performance; understands how his/her role relates to others
? Sets, prioritizes and maintains focus on important activities
? Reads and interprets reports to establish goals and deliver results
? Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making
? Identifies and resolves issues and problems
? Uses information at hand to make decisions and solve problems; includes others when necessary
? Identifies root cause of a problem and implements a solution to prevent from recurring
? Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence
? Develops and maintains relationships with team, peers, cross functional partners and supervisors
? Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
? Encourages collaboration and teamwork
? Leads others; negotiates and takes effective action

Building Effective Teams
? Identifies and communicates team goals
? Monitors progress, measures results and holds others accountable
? Creates strong morale and engagement within the team
? Accepts responsibilities for personal and team commitments
? Recognizes and rewards employee's strengths, accomplishments and development
? Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management
? Seeks to understand conflict through active listening
? Recognizes conflicts as an opportunity to learn, improve and grow personally and professionally
? Resolves situations using facts involved, ensuring consistency with policies and procedures
? Escalates issues as appropriate

Developing Direct Reports and Others
? Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
? Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
? Provides challenging assignments for the purpose of developing others
? Uses coaching and feedback opportunities to improve performance
? Identifies training needs and supports resources for development opportunities

Business and Financial Acumen
? Understands guest and competition; translates and applies own expertise to address business opportunities
? Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
? Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
? Understands, analyzes and communicates the key performance/profit levers and manages to these measures Responsibilities include (but not limited to) the following

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Team Environment

Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
Communicate job expectations to employees and ensure all training is completed per company guidelines
Hold team members accountable for their behavior and performance, addressing concerns promptly
Support the development of team members
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Operational Excellence

Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
Help prepare and complete action plans; implement production, productivity, quality and guest service standards
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Â

Profitability

Control costs to help maximize profitability
Understanding of par level ordering
Adhere to security and cash handling procedures
Demonstrate competency in weekly inventory process and analysis
Demonstrate competency in writing effective crew schedules and monitoring labor performance on a daily basis
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results

You are applying for work with a franchisee of Dunkin' Donuts and/or Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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