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Office Services Associate

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Job Description

Provides high level customer service in a large corporate environment for a global professional services firm client. Sort by station and deliver all incoming and outgoing mail, faxes, and copy projects. Receive and deliver all incoming packages (i.e. FedEx, UPS, Airborne, Eastern Connection, etc.). Pick up and deliver copy jobs, faxes, and packages. Keep daily records of all incoming and outgoing mail and packages. Sorting, look-up, proper marking, and direction of all U.S.P.S. mail, overnight, and interoffice mail. Advise user of mailroom procedures and mailing operations. Proper procedures will be set and updated, when necessary, and adhered to at all time.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Facilities Support:

  • Help maintain the overall cleanliness and order/organization of the office space
  • Maintain established vendor relationships to ensure a productive office environment
  • Liaise with building management regarding common area services and maintenance.
  • Respond to facilities related issues (e.g. lighting, HVAC, furniture repairs, fire extinguishers replacement, ice machine, etc.).
  • Support maintenance of up-to-date floor plans and associated documentation
  • Ensure office equipment is properly maintained
  • Oversee kitchen amenities (i.e. restock of coffee)
  • Support Corporate Real Estate activities as necessary
  • Maintain daily logs and stat information for tracking and reporting purposes.
  • Support health and safety initiatives
  • Support business continuity and contingency planning
  • Order, deliver, and set up food orders for all firm personnel and clients upon request.
  • Set-up and maintain conference room.
Mail / Print, Post and Purchasing Support:
  • Manage post and courier services to ensure timely collection and delivery
  • Oversee stationery supplies and stock levels. Place orders for stationery and general office supplies, and maintain proper records.
  • Assist with checking and coding of vendor invoices, as required, and monitoring of vendor performance, escalating questions/concerns to the Facilities Services Manager
  • Printer equipment support
  • Assist with production of client and training materials
  • Delivery and pick up of mail, copy projects, and faxes throughout floors to and from Office Services.
  • Help keep inventory of all supplies in mail areas. This includes UPS shipping supplies, Eastern Connection supplies, boxes, etc.
  • Assist and advise end users of mail and shipping procedures (i.e. bulk mailings, international shipping, etc.).
Qualifications

Qualifications

Two+ years of professional work experience in mailroom / copy center is preferred.
Experience working with mail distribution / delivery services and copy/print production.
Copier/fax/FedEx/postage machine knowledge
Work efficiently in a fast-paced stressful environment
Maintain client confidentiality
Ability to use technology such as; smart phones, tablets, computers, web-based applications, etc.
High School Diploma or GED equivalent

Special Skills & Physical Demands:
Ability to handle multiple tasks
Ability to communicate effectively and professionally
Advanced skills in employee motivation and training
Good interpersonal skills
Excellent customer service skills
Excellent organizational skills
Ability to work with minimal supervision
Outstanding punctuality/attendance record
Advanced skills in employee motivation and training
Able to lift 50-75 lbs.
A leader in facilities services with 65 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple - talented people. Visit our website at www.cwservices.com.

Learn why C&W Services is an ideal place for veterans to continue their careers: http://ift.tt/2HaYtSq.

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