EMS Communication Specialist, days, full time

Job Description

Full / Part Time: Full-Time Location: Springfield, Massachusetts Regular/Temporary: Regular Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. It is one of the largest health systems in New England with over 12,000 employees. Baystate Medical Center in Springfield (BMC) is a 716-bed academic medical center and is Massachusetts’ busiest emergency department and the region’s only Level 1 trauma center. Come join our team!

What you will be doing: The EMS Communication Specialist will work in our Health System Capacity Management / Transfer Center coordinating the flow of patients between our various sites and discharges to LTC/SNF or home via ambulance or wheel chair van. In addition to having excellent communication skills and the ability to organize and prioritize, the EMS Communications Specialist will : 1) possess a MA EMT-paramedic license, 2) have experience in EMS / out of hospital care, 3) be expert in judging the clinical needs of the patients to book the appropriate level of care transport, 4) communicate with nursing units across the health system to coordinate the transports to ensure timely service 5) be knowledgeable of MA State Treatment protocols in order to do basic CQI, 6) be knowledge of the Medicare allowable rates to review invoices for appropriate level of care billing, 7) communicate with outside facilities and agencies, 8) protect confidentiality, and 9) use a variety of communication technologies and computer software applications. Adheres to system compliance policies and performs all other duties as assigned. What you need to qualify: High School or GED, Associates degree preferred 1 year of pre-hospital care at the paramedic level; 5 years of pre-hospital care at the paramedic level preferred Requires effective verbal and written communication skills through various media including telephone, radio and e-mail.

Requires fundamental computer skills and must quickly gain proficiency in the use of numerous software applications used by the emergency department. Requires the ability to organize and prioritize tasks in a dynamic environment. Requires the ability to use Baystate's telephone system to hold calls, transfer calls or operate multiple lines MA-EMT Paramedic required NIMS ICS 200 HCa required What you need to know: Department: Baystate Health Emergency Medicine Services Hours: 36 weekly (a part time 24 hour position is also open) Day shift, 8a-8:30p Rotating weekends and holidays Please include a resume with your application Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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