Desktop Support Technician

Job Description

Position is responsible for providing in-person and remote IT support to iLab (Lockheed Martin lab which supports new technologies and iOS/Macintosh/Windows infrastructures) customers. Support includes a wide range of disciplines including but not limited to iOS support, Windows support, and application support. Position also has the opportunity to assist with new technology evaluations in support of the Space Systems Company IT Technology and User Experience team.
This position within Lockheed Martin Enterprise Business Services will also provide Desktop Support will also provide general desktop support to Lockheed Martin Space Systems Company users.

• Desktop PCs, Workstations and Laptops
• Printers and other peripherals
• Networking devices and other infrastructure components
• Stationary communications devices, such as desktop and conferencing phones
• Mobile personal wireless devices (primarily iOS devices)
• Audio/visual systems, such as projectors and teleconferencing equipment
• Other electronic devices as required.
• Work with Information Technology vendors to evaluate new IT technologies.
• This facility requires US Citizenship.

Basic Qualifications

• Desktop support experience with the Windows Operating Systems (Windows 7 and Windows 10).
• Experience troubleshooting hardware and software problems.
• Demonstrated proficiency with Microsoft Office 2013 suite, including Microsoft Outlook (2013).
• Experience coordinating Information Technology projects and prioritizing multiple tasks.
• Knowledge of multiple IT disciplines to include: mobile technologies, VPN solutions, and software distribution tools (e.g.; MS SCCM)
• Demonstrated proficiency with iOS devices (e.g.; iPhone, iPad).

Desired skills
Familiarity with Lockheed Martin policies and procedures.

• Experience with Airwatch Mobile Device Management solution.
• Experience in IT customer service environment using an incident tracking system.
• Outstanding customer service skills and commitment to customer service.
• Demonstrated excellent written and verbal communication skills.
• Demonstrated effective teaming skills.
• Experience with McAfee and Symantec End Point Encryption applications
• Aptitude for learning new technologies
• Desktop support experience with the Mac OS.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Location(s): Littleton Colorado

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