Customer Service Rep Spvr - Patient Financial Services - F/T

Job Description

Job Description & Salary Range UC Title: Customer Service Rep Spvr Position Number: 10003270 Reports to: Assistant Director, PFS, Govt Working Title: Customer Service Rep Spvr Cost Center: Patient Financial Services (8550) Bargaining Unit: None FLSA: Nonexempt Job Code: 6910 Date Created: 06/21/2015 Shift: Day Shift Hours: 40.00 Position Summary: Under general direction of the Assistant Director of Patient Financial Services, CCMC Billing Supervisor is responsible for daily operations of the CCMC Billing unit and Grant/Clinical Studies billing, which includes accounts receivables and payment posting. Responsible for supervision of staff, up to 15 employees, which includes Biller IV, Biller III, Biller II and Biller I positions. Performs supervisory functions for designated personnel, including but not limited to: interviewing/hiring, orientation/training, annual performance evaluations and corrective action/counseling/termination. Identifies and resolves issues relating to charges, diagnosis coding, ICD9 coding and appropriate modifiers to ensure accurate and timely billing of patient accounts.

Reviews accuracy and appropriateness of all billers account adjustments, and transactions to include, but not limited to comment codes, adjustments, registration, adjustment reversals, and charge reversals. Reviews individual biller error reports, and return mail for chronic errors to identify training issues. Establishes daily and weekly productivity standards, and monitors compliance. Analyzes multiple internal reports to identify potential billing delays on accounts pending from all other departments within the medical center.

Compiles statistical information related to account review and account audits. Assists in the maintenance of Invision master files and billing system. Manages and develops the ICD9 Request file located on the S drive to ensure accurate and timely completion of coding for accounts. Identifies problems or trends and provides recommendations for resolution.

Serves as a resource to PFS and HealthSystem staff for inquiries relating to billing records. provides inservice education as needed. Coordinates work load for completion of all work assigned within the unit. Responsible for preparation and timely submission of reports.

Sets goals within unit and assists staff with establishing and attaining their goals. Salary Range: Rate Minimum $23.90 Midpoint $32.16 Maximum $40.42 Required Qualifications: Ability to function independently and as a member of a team Ability to maintain calm & professional demeanor under difficult circumstances Excellent interpersonal communication skills to communicate effectively with external contacts to include Admissions, Information Systems Management, clearing house vendors, and insurance companies Excellent judgment for decision-making requirements. Excellent oral and written communication skills. Ability to develop summaries/reports on billing activities High degree of professionalism to recognize the need for discretion and maintain confidentiality Knowledge of Invision, TDS, Access, Excel, Word, HCC, and billing systems Must possess effective time management and organization skills Resourcefulness to identify and search for information that is not readily available Strong analytical skills to effectively comprehend multiple reports and analyze array into actionable form Strong working knowledge of hospital billing, manage care, fed/state/county & self funded reimbursement Physical, Mental & Environmental Demands: To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below.

These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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