Market Researcher

We are looking for a Market Researcher who can influence marketing decision-making by deeply understanding Etsy’s audiences and our evolving competitive landscape. You’ll work closely with marketing teams and alongside other researchers and data scientists to deliver insights and recommendations that will craft the future of human commerce on Etsy.

You know how to conduct professional-quality market research, incorporating both qualitative and quantitative methods. You work well with others, and have proven instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project. Most importantly, you approach your work with a genuine sense of curiosity and empathy, and you’re willing to challenge conventional wisdom to find the right answer!

This is a full-time position reporting to the Director of Market Research. For this role, we are considering candidates based in Canada who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team.

What’s this team like at Etsy?

Join a team focused on and passionate about design systems and accessibility. Together the team delivers systematic solutions to challenging problems, pressure testing those ideas along the way and getting direct feedback from our internal customers. You’ll collaborate with cross-functional leads to craft the vision, strategy and operations of our initiative, while coaching and mentoring the talented group of product designers that report to you.

What does the day-to-day look like?

• Lead regular design reviews, critiques, and brainstorming sessions for your teams
• Facilitate continuous learning and improvement for the product design team and its members
• Recruit and hire outstanding design talent and facilitate onboarding of new designers
• Work alongside the broader Design Leadership team to craft our teams’ culture, processes, and tools
• Ensure we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision
• Advocate for our customer, and guide teams to deliver well-executed, on-brand, accessible experiences
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Have approximately 3+ years experience conducting primary market research, employing methods such as surveys, in-depth interviews, focus groups, and brand tracking
• You are a strong communicator and storyteller, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective
• You are ambitious, meticulous, and have exceptional project management skills
• Experience with research operations is a plus

What’s NextIf you’re interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you’d like. As we hope you’ve seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So tell us what you’re all about.

Our PromiseAt Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.