Enterprise Account Manager

Mode is a remote-first company with cross-functional teams based throughout the US. We welcome applicants from all 50 states. Employees based in the San Francisco area also have the option to work out of our office as desired.

We’ve built Mode from the ground up to be the best analytics platform for Analysts and Data Scientists. As we’ve grown, an increasingly broad audience—people on teams from Finance to Operations, Marketing to Engineering, and everything in between—has begun to use Mode to collaborate with analysts and use data in everyday decisions. For our 600+ customers, Mode is the central place where data experts and domain experts can come together to make sense of data at the rapid pace of business today.

As an Enterprise Account Manager, you will lead the charge to drive growth and expansion for designated customers. You’ll approach growth in your customers as a consultative thought partner, focusing on customer value and needs to drive mutually beneficial commercial outcomes. You’ll partner closely with Customer Success Managers to optimize growth in your assigned accounts, charting the big picture opportunities and working toward account plans to achieve expansion targets.

What you’ll do

• Be a Strategic Consultative Partner: Expertly navigate customer stakeholders and organizations, expanding relationships through a consultative approach to identify large strategic opportunities within your accounts
• Drive Growth through Customer Value: Evangelize the value of Mode and articulate the customer value through your accounts to drive commercial expansion and growth opportunities. Own renewal and expansion opportunities for assigned accounts
• Serve as a Trusted Partner: Bring deep curiosity and thought leadership to expand relationships and rally stakeholders through exceptional business acumen and a consultative sales approach
• Collaborate to Solve Problems: Work cross-functionally with the Customer Success team and other organizations including Product, Marketing, Solutions, and Support to escalate customer needs and identify blockers to growth

What we look for

• Proven track record of expanding relationships in complex enterprise accounts
• Experience handling and closing negotiations for large contracts ~500k (new business, renewals, expansions)
• Experience in a customer-facing role managing complex, enterprise stakeholders in strategic sales, customer success, or account management
• Excellent communication skills and ability to build trusted relationships with stakeholders in various functions and levels
• Consultative approach to defining strategic opportunities with customers to map, measure, and achieve successful commercial outcomes
• Passion for helping customers solve problems with technology
• Ability to navigate complex organizations and drive mutual account plans
• Track record of overachieving revenue growth goals
• Strong desire to learn and curiosity to understand how things work
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
• Advanced technical aptitude and ability to deeply understand Mode’s product, the analytics industry, and the value of modern approaches to working with data
• Alignment with Mode’s values
• Bonus: Experience in the data and analytics space
• Bonus: Knowledge of SQL, R, and/or Python

Apply Here