Salesforce / CPQ Administrator

Reporting to the Senior Manager, Salesforce Platform, the Salesforce Administrator will handle the day-to-day user support, support the build out and optimization of our Salesforce instance and assist in larger Salesforce projects. This person will work on a team supporting Salesforce and related systems including Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ and Hubspot. This role is pivotal to continuing to make Built a talent destination where we attract and retain world-class talent, ensuring inclusion is at the cornerstone of all we do.

In This Role, You Will:

• Daily administration of Salesforce including ongoing support requests and administrative needs of users by providing prompt and complete resolution to technical challenges and business issues
• Develop, maintain, create, and improve validation rules, custom workflows, custom objects, fields, and formulas
• Monitor systems and respond quickly to problems, outages, or other usability concerns
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity. Execute data migration/cleansing projects
• Work with the Salesforce Platform Lead to identify and implement operational improvements, enhancements, and customizations that meet business requirements
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• Develop and execute testing and documentation
• Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
• Proactively engage in continuous improvement efforts for application design, support, and practice development efforts

Qualifications:

• At least 5-7 years Salesforce experience
• 3-5 years Salesforce CPQ / Steelbrick experience
• Integrations with Netsuite, Boomi, Marketo

Preferred Qualifications:

• Strong competency with Salesforce automations, including building flows, process builders, workflow rules, and formula fields
• Experience managing, triaging and resolving user submitted issues via internal ticketing system(s)
• Advanced Excel skills (Macro, Pivot Tables, VLOOKUP)
• Advanced SQL skills
• Flexible and self-directed
• Handles multiple competing priorities in a fast-paced, deadline-driven environment
• In-depth understanding of the capabilities and constraints of the SFDC CRM application coupled with good understanding of the business processes (Sales, Marketing, Service.)
• Some business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
• Experience using Salesforce data tools (Data Loader, Excel Connector, etc.)
• CPQ experience a plus