IT Support Specialist

Medable’s mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

• Software and hardware deployment, inventory, and configuration
• Provide end-user support for Mac and Windows computers (hardware and software troubleshooting)
• Provide end-user support for SaaS applications (e.g. Google Workspace Applications, Box, Slack, JIRA, Confluence, Smartsheet, Webex, Zoom, etc.)
• Provide end-user support for desktop applications (e.g. Office 365, Slack, Chrome, etc.)
• New Hire IT onboarding and off-boarding
• Order laptops and accessories for new hires and replacements
• Endpoint patch management
• Account provisioning and de-provisioning
• Assist with periodic system access reviews
• Assist with rollout of new IT systems and migrations affecting end users
• Update internal wiki pages as needed with technical documentation
• Other duties as assigned

• 2+ years experience working in an IT Support, Systems Admin, or IT Security-related role
• 2+ years experience with macOS and Windows 10 administration
• 2+ years experience with software deployment, configuration, and troubleshooting; excellent understanding of troubleshooting methods
• 2+ years experience with administering Google Workspace, Office 365, JIRA/Confluence, Slack, etc.
• Administration of SaaS applications (e.g. Google Workspace, Office 365, Jira/Confluence, Slack, etc.)
• Software deployment, configuration, and troubleshooting; excellent understanding of troubleshooting methods
• Knowledge of system security (e.g. anti-virus, anti-malware, access control, and privilege management systems)
• Intermediate experience with macOS administration and Windows 10 administration
• Basic understanding of macOS Terminal commands and Windows PowerShell cmd commands
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills

Education, Certification, Licenses:

• BSc/Ba in Information Technology, Computer Science, or a related discipline or equivalent combination of education and experience.
• IT or Security certifications preferred (e.g. CompTIA, Apple, Microsoft)