IT Sr. Business Analyst

Nelnet Community Engagement (NCE) is seeking an experienced and well-qualified Technical Writer / Business Analyst to join our existing product team. If you are looking to hit the ground running and be busy and engaged with a growing and supportive engineering group, this is the role for you!

At NCE, we believe in the power of community-minded organizations. We help those organizations grow their impact by making it easy to engage anytime, anywhere. Our mobile-led strategy includes customized mobile apps, communication, and online giving. We help churches, schools, & nonprofits engage and grow their communities through text, web, & branded apps.

Each team member needs to be ready to shift between working independently and collaboratively daily to achieve results. You know when to dig deep and when to raise your hand for help. We’re looking for someone who can appreciate a fun/friendly but hardworking group dynamic where we are always questioning the limitations and possibilities. Please read more about our values over on the company About Us page.

Responsibilities

• Solicit and clarify business needs/requirements from product leads for SaaS features/enhancements
• Collaborate with product designers
• Analyze, define, and document detailed software requirements
• Decompose software requirements into workable engineering tickets
• Act as a liaison between all internal stakeholders: conveying feature needs and progress utilizing our Product Development Process
• Produce and update team documentation for internal processes
• Be an internal champion of our Agile process, helping the team stick to valuable Minimum Viable Products
• Act as SME for Impact platform products and features in support of Engineering, Design and client-facing teams
• Takes ownership of software requirements and associated details through the entire SDLC

Requirements

• Minimum of 5 years as a business analyst, preferably in an Agile environment
• Passion for accurately capturing and communicating both business and detailed technical requirements for software
• Ability to conduct interviews with key stakeholders to gather pertinent information to understand logistical functionality
• Motivation to independently explore product features and market needs to the level of detail needed to function as SME
• Interest in problem-solving and “big picture” thinking
• Excellent writing skills with strong command of English language
• Extreme attention to detail
• Ability to understand and breakdown complex functionality and relay it in simple and thorough language
• Strong time management and organization skills
• Ability to work collaboratively and iteratively
• Expediently responsive to the needs of Engineering, Design, and client facing teams
• Ability to mentor and lead a group of peers to success.
• Ability to think strategically and formulate go forward processes

You may be great for this role if you…

• ask many questions to get a full picture of the situation
• accurately capture both the stated desire and intuit the intent of requests
• are an eloquent communicator – in person, by phone, or in writing
• are equally comfortable talking with both developers and non-techies alike
• actively pursue opportunities to add new technical skills to your professional toolbelt
• have experience working with or within a software organization

Nice-to-Haves or Things-You-Might-Learn

• Experience with Kanban and JIRA/Confluence
• Practice writing Gherkin-based acceptance criteria
• Knowledge of roadmap planning/prioritization
• An interest in Human-Centered Design and UX excellence

Our hiring process

• Apply
• Screening interview with hiring manager (30-60 minutes)
• Occasional Work sample request
• Timed Assignment
• Interview/Presentation to 3 Product team members (60 minutes)c
• Chat with the CTO (15-30 minutes)
• Come help our clients engage and grow their communities

The salary range for this position is $75-90k (commensurate with experience). Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.