Technical Writer – Manager

We’re looking for an experienced Manager, Technical Writer with a background in API documentation, and a passion for growing and leading a team of technical writers and managing the entire Knowledge Base at Teachable.

You will be responsible for revamping the structure of the Teachable Knowledge Base while ensuring that information is easy to find according to information architecture best practices. While developing and implementing a strategy to align Teachable Knowledge Base to drive business objectives such as ticket deflection.

The Manager, Technical Writer will report to the Director of Product Marketing and manage and build a team of technical writers.

What you’ll do

• Write articles for the Teachable Knowledge Base, both for new features and updating existing features; Partnering closely with the product, engineering, and marketing stakeholders to understand new features and their benefit as they’re being developed
• Revamp the structure of the Teachable Knowledge Base, ensuring that information is easy to find according to information architecture best practices
• Play a key role in writing for the Teachable Developer Hub, including authoring and improving our API documentation, tutorials, and content for new developer-focused features
• Responsible for decisions around information architecture and structuring Knowledge Base content so that it is easy and intuitive for users to find answers to their questions
• Gather, analyze, and make documentation decisions based on traffic, search, and quality metrics
• Learn, understand, and explain concepts associated with e-learning, course creation, and payment processing

What We’re Looking For

• 5+ years of experience as a technical writer in the startup space
• Experience managing Knowledge Base content on Zendesk Guide
• Experience managing API documentation on Readme
• Experience using Google Analytics, Algolia, and other tools that provide analytics and insights into documentation performance
• Prior knowledge of HTML and CSS in order to style custom Knowledge Base elements
• Prior experience leading and managing a team is a plus