Customer Support Representative (Spanish/English)

Tread is a construction software company that is venture-backed, building the future of 4+ year technology that uses data and analytics to keep construction moving.

The team at Tread care about what we build, and about each other. We value open communication and respect each other’s diverse opinions and ideas regardless of their title. As part of the team, you’ll have full visibility and be encouraged to make a positive impact every day on our customer’s pain points and enjoy seeing the results of your work. We work hard to create an environment where everyone can share their ideas because we know innovation happens with diverse perspectives.

You will have the opportunity to provide certainty and precision to the trillion dollar construction industry: a market that is currently underserved by technology. We’re building systems that can support entire cities across North America and the hundreds of thousands of contractors and subcontractors that work within them.

WHY YOU’LL LOVE TREAD

• 🏠Remote First. Opportunity to work from home.
• ⏰Flexibility. We trust our team to get their work done.
• 📖Professional Development. $1,000 per year for every employee to focus on their learning & development, as well as developmental paid days off.
• 📈Equity. Each employee receives stock options so we can share in our success.
• 🦷Benefits. Start from day one!
• 💪Health & Wellness Priority. Lunch & Learns, mental health coverage, & more.
• 🌴Time Off. vacation, sick, & personal days.
• 💛Family Focus. Extended parental leave with top up and sick dependent days separate from your own.

ABOUT YOU

• Proficient with technology: Your family might consider you to be IT support.
• Customer-facing experience: Have managed customer complaints, and worked with them to provide the best solution to solve a problem. 
• Bilingual: You’re comfortable messaging in a conversational and formal tone in English and in Spanish. 
• Confident written and oral communicator who is comfortable speaking in front of crowds. The groups we train can range from 8-50 people at a time.
• Able to work under pressure: We’re a seasonal industry, which means crunch time can come in waves. You’ll need to be able to prioritize accordingly and ask for help when needed.
• Empathetic: We’re changing the way a whole industry works, managing this change requires a high amount of empathy.
• Comfortable with ambiguity: As we grow, the company continues to change. We need problem solvers who will help us tackle the big and small questions. Your day-to-day tasks will often change.
• Positive, “get it done” attitude: This means that you come to the table with suggested solutions when presenting issues you’ve uncovered and you know how to work well with others to find the right path forward.
• Full driver’s licence and a valid passport. Once COVID-19 restrictions are lifted, there may be need for some travel either to our headquarters in Toronto or to visit clients.
• Be available outside of standard business hours and over weekends and holidays as needed.

NICE TO HAVES

• You’ve worked with a startup
• You’ve interacted with C-Level partners before
• You’re comfortable messaging in a conversational and formal tone in English and in French
• You’ve attended a college or university for: business administration, humanities, construction management, social sciences, or hospitality
• You’ve worked with people in the trades
• You’re able to troubleshoot basic issues with phones or tablets
• You’ve had experience translating from English to other languages and vice versa

YOU’LL MAKE AN IMPACT BY

• Resolving customer queries, recommending solutions, and guiding users through features and functionalities
• Onboarding clients and conducting training for users who need help getting started on the Tread app or need guidance on best practices
• Writing and producing Tread articles and videos showing how our features work