Associate Investigator, Trust and Safety
2 minute read
Peerspace invites people to find, share, and book the most magical spaces in the world. Since 2014, our community has been opening the door to thousands of spaces – from lofts and mansions to storefronts and studios – helping people to create one-of-a-kind experiences that would not be possible elsewhere. In total, over 5 million people have been welcomed into a Peerspace location, and we’re looking for people who want to help us reach the next 50 million.
The Trust & Safety Team’s goal is to ensure that Peerspace remains a safe and trustworthy marketplace for our users. We’re looking for a proactive problem solver who is passionate about maintaining the integrity and trust and safety efforts of our platform – someone passionate about investigating issues and connecting the dots to take action.
In this role, you will become a subject matter expert of Peerspace’s policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform.
Part Time Associate Proposed Schedule: Monday through Friday: Must have 20 hours of availability Monday through Friday (times flexible), with 5-19 hours actually scheduled based on availability and business needs. Saturday & Sunday: 1 p.m. ET – 6 p.m. ET each day, every other weekend. Weekend hours are a guaranteed schedule.
KEY RESPONSIBILITIES:
- Independently work through a queue of tasks with an eye for process improvements.
- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
- Review accounts and transactions to detect and prevent fraud.
- Prepare evidence and respond to disputed charges.
- Conduct investigations to detect suspicious activity.
- Conduct ID and payment verification checks.
- Provide outstanding customer service through email and phone to provide support on Trust & Safety initiatives or case review.
QUALIFICATIONS:
- Passionate about helping to make the Internet a safer, more trustworthy place.
- Excellent written and verbal communication with attention to detail and grammar.
- Maintain a high degree of confidentiality.
- Attention to detail.
- Energized by investigating issues.
- Have a sense of humor and enjoy working with others.
- Consistently and objectively apply guidelines when making difficult decisions.
Bonus points:
- Proficient in Excel/Google Sheets
- Previous experience with Zendesk or other ticketing systems
- Experience with Stripe
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