Associate Investigator, Trust and Safety

2 minute read
Peerspace invites people to find, share, and book the most magical spaces in the world. Since 2014, our community has been opening the door to thousands of spaces – from lofts and mansions to storefronts and studios – helping people to create one-of-a-kind experiences that would not be possible elsewhere. In total, over 5 million people have been welcomed into a Peerspace location, and we’re looking for people who want to help us reach the next 50 million.
The Trust & Safety Team’s goal is to ensure that Peerspace remains a safe and trustworthy marketplace for our users. We’re looking for a proactive problem solver who is passionate about maintaining the integrity and trust and safety efforts of our platform – someone passionate about investigating issues and connecting the dots to take action.
In this role, you will become a subject matter expert of Peerspace’s policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform.
Part Time Associate Proposed Schedule: Monday through Friday: Must have 20 hours of availability Monday through Friday (times flexible), with 5-19 hours actually scheduled based on availability and business needs. Saturday & Sunday: 1 p.m. ET – 6 p.m. ET each day, every other weekend. Weekend hours are a guaranteed schedule.

KEY RESPONSIBILITIES:

  • Independently work through a queue of tasks with an eye for process improvements.
  • Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
  • Review accounts and transactions to detect and prevent fraud.
  • Prepare evidence and respond to disputed charges.
  • Conduct investigations to detect suspicious activity.
  • Conduct ID and payment verification checks.
  • Provide outstanding customer service through email and phone to provide support on Trust & Safety initiatives or case review.

QUALIFICATIONS:

  • Passionate about helping to make the Internet a safer, more trustworthy place.
  • Excellent written and verbal communication with attention to detail and grammar.
  • Maintain a high degree of confidentiality.
  • Attention to detail.
  • Energized by investigating issues.
  • Have a sense of humor and enjoy working with others.
  • Consistently and objectively apply guidelines when making difficult decisions.

Bonus points:

  • Proficient in Excel/Google Sheets
  • Previous experience with Zendesk or other ticketing systems
  • Experience with Stripe

Apply Here