Senior UX Researcher

Medable’s mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

• Conduct remote and in-person research with individuals and groups of users
• Create process maps and other visual artifacts to understand current and future state experience design
• Research comparative products and evaluate existing data to glean further insights and opportunities
• Synthesize research into functional user requirements and experiences
• Leverage insights to create an improved experience across the products
• Work closely with product managers and developers to refine product details
• Test product concepts and prototypes with end-users
• Maintain organized systems of notes, artifacts, and backlog of needs
• Collaborate closely with Product, Development, QA, Sales, Customer Success and Leadership
• Tirelessly advocate for human-centered design
• Develop research processes and documentation methods for the organization in coordination with Director
• Mentor junior Researchers in methods and processes
• Advocate for new strategic initiatives based on research findings
• Other duties as assigned

• 6+  years of experience in user research or a combination of education and experience required
• Deep understanding of user research processes & tools
• Experience with product, service, and/or experience design
• Publications, lectures, and other public-facing thought leadership in Research and/or Product Design
• Professional work history of managing, mentoring, or otherwise developing a team
• Ability to translate user feedback into specific needs and recommendations
• Understanding of behavioral / psychological science as it pertains to user needs
• Completed portfolio of projects in user research for product and service design
• Incredible attention to detail and organization
• Opinionated perspective for simplicity in design
• Ability to envision a comprehensive user experience as it relates to product and a user journey
• A collaborative, low-ego approach to working with others
• A driven mindset for continuous improvement
• Strong communication skills with the proven ability to sell design solutions to other team members
• Experience with design tools such as Figma, Sketch or Adobe Creative Cloud, and presentation materials such as Google Slides, as well as collaborative tools such as Invision
• Self-motivated to prioritize and manage workload and meet critical project deadlines
• Excellent interpersonal skills and the ability to build good working relationships
• Healthcare experience preferred

Education, Certifications, Licenses:

• Bachelor’s Degree in Interaction Design, Human-Computer Interaction, Computer Science, Behavioral Science, Anthropology, Sociology, or related field
• Master’s degree in a related field preferred