Program Manager

The Americas PSO team sits within Stripe’s Partnerships organization and is a key component of Stripe’s success. We sit at the intersection of engineers and financial partners, serving as the fabric that ensures close and smooth collaboration between these parties, both of which are crucial to Stripe’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment and coordination between engineering teams and financial partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; and building new tools and processes to scale our team’s impact. The partners we support have a significant impact on Stripe, and the products used by millions of our users.

Responsibilities

• Build and own operational relationships with key partners in Brazil
• Work cross-functionally with a number of Stripe teams – including Engineering, Product, Business Development, and others – to build products, support deals, and drive process enhancements
• Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
• Identify inefficiencies in Stripe’s operating model and drive new solutions (including defining technical and operational requirements) to address them
• Develop and manage end-to-end project plans for new feature and partner implementations, working closely with other stakeholders and partners to ensure on-time delivery
• Help to define and implement metrics to measure partner health
• Assist with incident resolution when needed, working closely with Engineering teams to drive partner communications and escalations

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5-10 years of project/program management and/or business operations experience
• Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
• Knowledge of and experience with payment technologies and ecosystem
• Strong analytical skills with excellent problem solving abilities
• Experience managing external relationships
• Excellent interpersonal and communication skills (verbal and written)
• The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
• Strong Portuguese language skills (native preferred)
• The willingness to travel, when necessary

Preferred qualifications

• Experience in e-commerce, or payments (especially acquiring or gateway services)
• Experience working in Brazil, preferably within payments
• Basic to intermediate SQL skill
• Experience in a high growth technology company

Apply Here