Product Marketing Manager

At Built, Product Marketing is a highly cross-functional role, partnering closely with Product and Engineering, Sales, Design, Client Success, and Training to name a few. You will act as a subject matter expert (SME) on either the Built for Lending or Built for Construction market, our buyers, our users, and competitors, and will effectively transfer that knowledge to the Sales, Marketing, and Product teams. To thrive in this role, you will need to be a highly collaborative team member with a can-do attitude who can quickly break down problems, recognize opportunities, and work with cross-functional teams to deliver creative and effective solutions.

In this Role, You Will:

• Understand the customers’ needs, buyer/user personas, and journey, know how they use the product
• Advocate for our existing and prospective users, be informed about our competitive landscape and become the go-to expert for your product area to help shape the product roadmap and strategy
• Conduct customer and market surveys, focus groups, and user forums to build feedback loops and share insight across product, marketing, and sales
• Conduct market and competitive research to better understand and evangelize market trends and apply key learnings to product roadmap and marketing strategy
• Use customer and market insight to help product teams decide which features should be part of product road-map, develop user stories, and help focus development on the value to the customer
• Be the internal advocate and product expert to train the sales team on our personas, use cases, new products/product features
• Ensure that the sales organization is adequately prepared to compete by driving timely creation of sales support tools including collateral, sales presentations, corporate presentations, white papers, testimonials, product sheets, etc. – working in tandem with Content and Marketing teams
• Assess the effectiveness of the marketing programs that support your products on an ongoing basis, and report back to the business on required changes

Qualifications:

• BA/BS or equivalent working experience
• 2-5 years of experience in product marketing, product management, operational roles, and/or strategy consulting
• At least 2 years of product marketing or go-to-market experience; experience working in technology or platform companies is preferred
• Proven track record of successful product launches, ability to convert technical language into value-oriented messaging, and creating highly effective sales materials
• Excellent communication, presentation, writing, editing, and project management skills
• Highly analytical and able to derive meaning from data through testing and optimization
• Passion for working in an agile, fast-paced organization, and desire to own and refine processes and deliver value quickly
• Adept at juggling many projects at once, working cross-functionally, while never losing sight of the core message and goal behind your work
• Prefer working in a collaborative, cross-team capacity – this role requires you to work across functions and departments such as sales, product, marketing, finance to bring to life the product. You are at the center of product releases, constantly interacting with multiple teams
• The right candidate is a creative thinker that can understand deep technical topics and has a data-driven mindset to clearly track how product updates and positioning affect pipeline, revenue, and retention metrics