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Customer Support Analyst

2 minute read

We are in search of a Customer Support Analyst to join our team.

Based in our Skypark, Glasgow office the Desktop Support team are responsible for providing 2nd line day to day desktop support (both software and hardware), plus supporting our remote users based around the UK; ensuring problems are handled in a timely and efficient manner, whilst maintaining high customer service standards.

Join a team committed to a Mission!

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

Role and Responsibilities:

We are looking for an Desktop Engineer to join this team; ideally we are looking for a candidate that has been educated to ‘A’ level, or equivalent, standard.

  • Infrastructure Services standards and procedures are followed i.e. backups are checked and reported on daily and issues identified are investigated.
  • Perform user account management as part of the starter / leaver process
  • Perform account creation and deletion tasks as required; ensuring that standards and procedures are followed.
  • Contribution to central Infrastructure Services documentation and information repository
  • Continuously adding new articles / information to the Infrastructure Services documentation and information repository and updating existing information as necessary over time.
  • Support and assist with Infrastructure Services projects when called upon
  • Ensure software licensing policies are followed at all times.
  • Liaise with the Asset Manager to ensure correct asset registration and assist in stock control

The Helpdesk and Onsite Support Includes:

  • Support Calls
  • Help desk
  • Onsite & Remote Support
  • PC imaging and Setup for New Users
  • Daily System Checks, such as Backup and Data Analysis

Essential Skills & Experience:

  • Windows Desktop Operating System
  • Basic Networking / TCP IP / Broadband Setup
  • Remote Desktop
  • Microsoft Office
  • Virtualisation Technologies
  • Experience in a technical support role, ideally second line / customer-facing
  • Experience in communications and interfacing peripherals to computer hardware
  • Excellent communication skills, both spoken and written
  • Proven ability to learn about new and complex products and services quickly
  • Able to demonstrate analytical and creative problem solving skills
  • Ability to produce clear, concise, technical reports
  • Proven team player

Qualifications Required:

  • Ideally 5 GCSE Grades (C and above) or equivalent, including Maths and English

Clearance Required:

  • Clearance to Start BPSS
  • Clearance for Role SC

Apply Here

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