Technical Support Engineer
As GRIN’s newest Technical Support Engineer, you will provide our customers with accurate and quick responses to all of their inquiries. You’ll be an expert on the GRIN application and help customers solve their usability and technical problems via Zendesk. You will work closely with GRIN’s Customer Success Engineers and Customer Success teams to resolve issues and escalate as necessary for resolution. This opportunity has immense professional growth potential into a Senior Technical Support Specialist, Customer Success Manager, or Junior Developer.
What will you do?
- Responding to customer support requests via email and Zendesk
- Accountable to your team and yourself, taking ownership of tasks and seeing them through to successful completion
- Troubleshooting software issues for customers
- You’re an expert in the GRIN application
- Having a deep understanding of the software that integrates with GRIN (Shopify, Woocommerce, Magento, Instagram, Facebook, and Slack)
- Familiarity with best practices in influencer marketing
- Assistance with managing knowledge base (KB) articles
- Providing status updates to ongoing support inquiries
- Optimize customers’ accounts to maximize their ROI
- Additional responsibilities as assigned
What You’ll Bring:
- Minimum of 1-2 years of experience in a technical support role
- Critical thinking and problem solving skills is a must
- Experience with Zendesk a plus
- Technical curiosity
- Excellent business and technical writing skills
- Great time management/organization
- Self Motivated
- Fast learner
- Provide quick responses to customers
- Optimistic Attitude
- Previous SaaS support experience a plus
We recognize the imposter syndrome might show its head as you read through this job description and although you might not check every box, we don’t want to miss out on the possibility of speaking with a perfectly imperfect candidate. So if you think you have what it takes – apply today and let’s discuss!
Benefits
- Competitive salary plus quarterly bonus
- 16 days of PTO + 10 Sick Days + 14 paid holidays
- Medical, Dental and Vision insurance
- 401(k) program plus match
- Paid Child Bonding Leave
- Home Office set up
- Career Development Reimbursement
- Employee Stock Option Program
- Career path opportunities in a great startup environment
- Tons of growth opportunity
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