Support Specialist – Tier 1

Our growing team is seeking customer service professionals who enjoy helping, trouble shooting, and training our clients. If you are looking for an opportunity to advance a career in customer service this is a chance for you to get in on the ground floor. This industry is exploding and it’s our goal to help you to become a rock star! Support Center Specialists are an extremely important role while assisting our clients. This position demonstrates that PerfectServe genuinely cares about its clients and makes their requests easy.

Candidates who are selected to join this team will be provided successful extensive training and career development.

Key Responsibilities:

• Consistently exceed client expectations
• Field incoming client communications via phone, email and chat
• Train clients to manage their applications via PerfectServe web, phone and mobile interfaces
• Apply an expert understanding of PerfectServe’s technology to meet the communication workflow needs of our clients
• Troubleshoot problems to determine root causes and implement solutions
• Address clients’ complaints to provide best possible solution
• Implement all solutions with the highest level of quality to ensure safe, efficient, and effective clinical communications

Essential Qualifications:

• Associate degree or 1-2+ years of relevant experience

Beneficial Qualifications:

• Bachelor’s degree
• Experience with healthcare technology
• Experience in a process improvement role
• Experience in a contact center or professional services environment

Apply Here