Senior Product Manager – Insurance

Product Managers at Hopper are “smart creatives” that will take Hopper from disruptive startup to the leader in online travel. As a Product Manager, you will work at the intersection of the business, software development, data science, and user experience. You will have a competitive understanding of the travel landscape to facilitate the creation of successful new features. On any given day – whether you’re weighing the tradeoffs of offering new features, scoping and specifying solutions, or shepherding features through development – your contribution will be critical to Hopper’s current and future success.

Hopper has been one of the biggest disruptors in the travel space since its launch in early 2015. Using proprietary data to power features which help users save money, plan smarter, and book with confidence, we’ve helped travelers plan hundreds of millions of trips and save billions of dollars. Along the way, we’ve nearly 10X’d our valuation over the last two years, most recently being valued at $5B in February 2022. And we’ve only just begun.

Leveraging data science to solve customers’ problems is in Hopper’s DNA. While this began with helping customers save money by booking at the best time with our Price Prediction, more recently we’ve built a suite of novel Fintech products which help customers save money, retain optionality to cancel or change their trips as needed, and help them seamlessly rebook when they run into problems during their travel.

Travel insurance is next. While travel insurance is a $20B market which will be worth over $100B by 2030, the products and customer experience haven’t changed since the advent of online travel. We think now is the time for change. At Hopper, we are creating the most customer-centric travel insurance on the planet, and we need a creative, data-driven, and ambitious product leader to help us execute on our vision.

In this role, you will:

• Manage a product roadmap for a set of features from inception through implementation; collect requirements, establish key performance metrics, craft the user experience, and drive execution
• Collaborate closely with data science to dive deep into our data to understand our users
• Work with business leaders to help shape and drive business cases for product features
• Ideate and wireframe new features that will be in the hands of millions of users across the globe
• Identify the essential qualities of each feature: what’s important, what’s not, how can we limit cost and risk?
• Understand and explain complex technical issues, discern impact, and communicate them to maximize clarity and drive resolution
• Use good judgment to make appropriate trade-offs when scoping and specifying solutions, ensuring that anything we build adds value to the business and continues to delight our users

An ideal candidate has:

• Thrived in a consumer product role and delivered delightful features at scale
• Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
• An innovative and detail-oriented approach to problem-solving
• The instinct to get on a whiteboard and explain their thinking, and even faster to document that thinking into expected use cases and user behaviors, driving UX for new features from start to finish
• Exceptional ability to grasp, manage, and articulate complex systems
• Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
• A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
• Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
• No ego. Strong focus on doing what is right for the customer and the company