Remote Sr. Business Operations Manager at Eventbrite

The Senior Program Manager will help optimize the customer experience by overseeing operational and strategic initiatives across the Sales & Customer Success organization, ensuring clear project planning, milestone definition, delivery, and retrospectives. To be successful in this role, they will need to be self-starting, disciplined, and passionate about achieving tangible results. The ideal candidate is an experienced program manager who succeeds at influencing without authority and juggling multiple assignments in a fast-paced, complex environment.

YOU WILL

• Break down complex problems into simple, straightforward solutions with an emphasis on leveraging metrics to evaluate program efficacy
• Create a centralized view of all activity to ensure comprehensive visibility, driving and acting upon clear prioritization, dependencies, and sequencing
• Assess and mitigate risks, anticipate bottlenecks, provide escalation management, and make tradeoffs, balancing business needs versus constraints
• Implement and oversee an effective framework for testing and experimentation, ensuring clear outputs / conclusions, data-driven decisions, follow-up execution, and documented learnings to inform future strategies
• Work cross-functionally to identify complementary programs of work and key dependencies and opportunities for alignment
• Create and own a structure process for goal setting (OKRs) and progress monitoring / accountability for the Sales & Customer Success function
• Drive non-technical aspects of critical incident response by facilitating alignment and action with Legal, Communications, Marketing, Engineering, and Customer Success

THE SKILLSET

• 5+ years in program or project management
• Able to navigate ambiguity, adjusting program direction to meet business needs and driving teams to meet changed deliverables
• Highly motivated, results-oriented, self-directed, and collaborative
• Effective, clear, and concise verbal and written communication to both technical and non-technical audiences, including executives
• Preferred skills: Knowledge of six sigma or similar process improvement methodology and best practices

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.

We care about your mental health and wellbeing.

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.

We offer ongoing training and career development that meets people where they are in their careers.

We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world.

Work-life balance & flexibility is extremely important to us.

Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.