Live Chat Support Specialist – Trilingual

The Kraken Client Engagement team continues to grow at an astounding rate and we continue to hire as many talented specialists as we can find. On the Multilingual Support team, we are looking for quality- and results-driven candidates that can provide end-to-end support on a variety of our clients’ requests in multiple languages. By combining in-depth crypto knowledge, a passion for the industry, and a strong technical background, you can play a strong role in our success and ability to deliver world class support.

This is a full time and fully remote role requiring English fluency and multilingual capabilities. You must have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.

Interested so far? Here’s how the hiring process will look:

• Pre-screen assessment – around crypto and customer support (to be completed in 72 hours)
• Video call interview with recruiter (40 minutes)
• Video call interview with the team (60 minutes)

Responsibilities

• Provide 6 star experience to our clients through email and chat.
• Be diligent in attending training sessions and keeping up with the knowledge building about the industry, our robust product, and service offerings.
• Be proactive and contribute to the team’s growth.
• Utilize knowledge of crypto markets to solve complex challenges in a dynamic environment.
• Reach performance goals set by your Team Lead/Supervisor that align with the company’s larger plans.
• Have regular voice or video 1 on 1s with your Team Lead.
• Attend Team meetings.
• Provide feedback and let your management line know how they can help you achieve your goals and potential.

Requirements

• Fluency in English plus 2 of the required languages: French, German, Italian, Portuguese, Russian (others added to these are a bonus too!)
• Motivated by Kraken’s mission and creating a seamless support experience for our global client base.
• Strong knowledge of the cryptocurrency industry and passion for crypto!
• Security and privacy focused.
• 2+ years of client services/client support experience.
• Strong communication skills.
• Ability to work in a fast paced environment, where you will need to multi-task and handle high volumes of requests, all while creating a six-star client experience
• People-centered, supportive, flexible and a team player.
• Have flexibility in your working hours to define your shifts with your Team Leader and be willing to work weekends.