Technical Writer

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Content organization, a global team that creates the written and multimedia technical content that helps our customers understand and unlock the power of our products to achieve their business and digital transformation goals. We work closely with our product development, design, user research, and engineering partners to deliver just the right information, in just the right way, to support our customers, creating an exceptional product and customer experience.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience

What you get to do in this role (the must-have): 

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Qualifications

Preferred Qualifications (the nice to have):  

• 1-2 years of work experience (may include internships) in technical communication
• Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
• Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Basic Qualifications 

• BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
• Understanding of content development life cycles and processes