Technical Writer – Compliance Systems

We’re searching for an experienced technical writer to join our team and help take our internal and external transparency and communication to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Great benefits, amazing perks, remote work, stock incentives, and a flexible PTO policy make Kraken a great place to work.

Responsibilities

• Develop comprehensive documentation that meets the requirements of auditors and banking/fintech regulators
• Obtain a deep understanding of Compliance systems and services to translate complex product information into simple, polished, and engaging content
• Develop and maintain records of available technical systems documentation
• Evaluate current documentation and develop innovative approaches for improvement
• Research, create, and maintain information architecture diagrams
• Perform code reviews, working closely with Product and Engineering teams to understand Compliance systems, services and applications.
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

Requirements

• Bachelor’s degree in relevant technical field
• 2-4 years’ industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex topics
• Previous experience writing documentation and procedural materials for audiences such as auditors and regulators
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with Engineering and Product teams to understand systems and services and then create visuals and documentation
• Ability to read and understand code in Rust, PHP and Python
• Experience using Lucidchart, Confluence and Gsuite to create visuals and documentation