Technical Support Specialist

LiveControl enables video production at scale – operating thousands of services across the country remotely. The Tech Support Specialist is on the front line supporting our clients and videographers to make sure our productions go smoothly. You love interacting with people, helping them fix their tech issues, and finding joy in building a process. You will not only be defining how live events should look and feel, but also troubleshooting issues that may arise during a live production and fixing them in real time. We’re in the live production space — with the majority of our events happening on weekends (this role requires working 4-5 days a week with primary hours occurring on Thursday, Friday, Saturday, Sunday). This role how quick paths to career growth and trajectory to managing and leading teams.

Responsibilities:

• Contribute to the success of thousands of LiveControl productions
• Troubleshoot real time customer issues during live broadcasts (from networking to hardware)
• Meet and exceed established client service standards
• Offer real-time, “game-day” support for our remote video operators
• Work cross-functionally to expedite problem resolution and process improvement
• Develop and maintain excellent relationships with LiveControl clients
• Research industry trends & apply learnings to role at LiveControl

Experience & Skills

• 2+ years of experience in AV/Production/IT/
• Ability to think strategically, execute methodically, and troubleshoot in real time
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Superior verbal and written communication skills
• Strong Windows/PCs skills
• Team player mentality with the desire to assist the team whenever possible
• Self-starter/ ability to recognize what needs to be done and figure out how to do it
• Challenges excite you and you have a track record of breaking through walls on your way to success
• A desire to learn new technologies, discuss new ideas, and work collaboratively
• Positive attitude!

Pluses

• Previous experience working with AV equipment (audio engineers- feel free to apply!)
• Previous experience working in Networking/Sysadmin/IT/Computer Science
• Previous experience working with OBS (Open Broadcaster Software), vMix, or other Video Switching/Production software
• You have a passion for live streaming and video
• You love to create training manuals, guides, etc.