Sr. UX Researcher

As a UX Researcher on the team, you’ll collaborate with design, product, engineering, and analytics to create high-quality user experiences for clients and talent to connect and collaborate! You will bring the power of insights to design and business decisions. You will be empowered by a strong design and research culture to conduct research that results in products, messages, and experiences that help millions of users collaborate with distributed teams!

Your Responsibilities:

• Be a core member of the Product team, ensuring User Research helps us meet our strategic business and user experience goals.
• Shape learning objectives and prioritize opportunities in partnership with Design, Product, Analytics, Marketing, and Engineering teams.
• Be responsible for conducting the right research, using the right methodologies, at the right time. Own the end-to-end planning and execution of research studies.
• Conduct strategic to tactical research — from foundational research to refine our understanding of personas and use cases, all the way to concept and usability testing.
• Conduct research that accounts for the dynamics of a dual-sided marketplace and network effects, and meet the needs of a fast-paced environment.
• Define, launch, and monitor UX metrics relevant to the search and match experience.
• Demonstrate high quality research practices and enrich our toolkit of methodologies.
• Study our diverse global user-base, crafting studies to test designs remotely and in different cultural contexts.
• Translate customer insights into meaningful recommendations. Communicate insights within the product and engineering teams in a format that inspires action.
• Advocate research findings to diverse audiences through written reports, in-person presentations, or facilitation of co-synthesis and design thinking workshops.

What it takes to catch our eye:

• Proven experience as a UX Researcher in a fast-paced, data-driven company
• Track record of translating business needs into research questions, and insights into business impact
• Demonstrable experience guiding teams toward focusing on the most important research questions to answer, and creating mixed-method research plans for answering them
• Demonstrable experience creating useful, research-backed foundational UX documents (e.g Journey Maps, Personas, etc)
• Experience with mixed methods and the effective sequencing of attitudinal and behavioral studies
• Visualization of research insights in ways that go beyond “bullet points,” while knowing when to deliver just bullet points
• Strong communication and collaboration skills, and extensive experience partnering seamlessly with cross-functional partners
• Experience telling stories that resonate, using words, visuals, and data, as needed
• A self-starter, “tinker” demeanor that proactively drives explorations
• Proven high bar for quality and attention to detail