Senior IT Ops Analyst

1Password is being shared with new people every day, and we’re adding people to our team to keep up. We’re looking for an IT Ops Analyst to help make sure our team has reliable hardware, software, and services. As a member of the Back Office team, you’ll learn how to wear many hats.

As a Senior IT Ops Analyst, you thrive working in a high growth organization, contributing ideas to continually improve efficiency and streamline workflows. You are passionate about sharing your experiences with your team members and enjoy learning from theirs as well. You are a person that wants to automate and innovate rather than perform repetitive tasks. You are comfortable working with minimal supervision and believe that if it can be documented, it can be scripted. You strive to leverage this for improving the team’s ability to move quickly. As a techie, you enjoy staying up to date with the latest technologies, industry standards, and best practices through online communities and meet-ups.

We are a remote-first organization and this opportunity will require some flexibility working within a geo-distributed organization.

This is a remote opportunity within Canada, the US, the UK, and the Netherlands.

What we’re looking for:

• 4+ years of work experience in an IT role in a Mixed OS environment
• A passion for learning and helping others
• Excellent people skills
• 100% fluency with the English language with excellent written communication skills, and the ability to communicate at any tech level
• Great attention to detail
• Experience managing interdepartmental projects with teams such as Finance, HR, Engineering etc.
• Experience with SaaS products and 1Password are a plus!

What you can expect:

• Collect information, analyze it, and find solutions for hardware and software issues
• Work on various projects related to increasing productivity, security, and ease of use
• Contribute to designing and implementing policies and improving efficiency
• Develop and execute hardware distribution for new and existing employees
• Manage inventory and track asset history
• Contribute to a smooth and pleasant onboarding experience

Even if you don’t tick all those boxes, we’d like to hear from you.

The most important thing you can bring to this job is the drive to dive in, get the work done, and fix root causes instead of treating symptoms. We believe in continuous learning and support professional development on the job with a budget to back it up. If you bring a desire to do the right thing for our customers and a sense of ownership over the product you work on, we want to hear from you.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing
> 👶 Maternity and parental leave top up programs
> 🏝 Generous PTO policy
> 💖 Company-wide wellness days off scheduled throughout the year
> 🧠 Complimentary Headspace membership

 Growth and future 
> 📈 Employee stock option program for all full time employees
> 💡 Training budget, 1Password University access, and learning sessions
> 🔑 Free 1Password account (and friends and family discount!)
> 🏦 A You Need A Budget membership

Flexibility and community
> 🤝 Paid volunteer days
> 🌎 Employee-led DEI&B programs and ERGs
> 🏠 Fully remote environment
> 🏆 Peer-to-peer recognition through Bonusly