Customer Support Representative

If you feel you have what it takes to make a positive difference in someone’s day then you are the candidate we are looking for ! As a leader in providing remote work opportunities, we can offer you the ability to choose from over 30 different Fortune 500 companies to provide customer support for, right from the comfort of your own home. With contracts provided in over 40 states, we are rapidly growing with our industry and have an ongoing need to fill our clients’ customer support needs with the best quality and professionalism that exists.

It will not take long to see why Communication Linx stands alone in every aspect of remote customer support with performance incentives, referral bonuses, consistent support as you work independently and so much more. Apply today for immediate consideration in becoming part of the best team of Customer Support Professionals that work from the comfort of home.

Below is an overview of what it takes to secure an opportunity with Communication Linx:

Some general responsibilities you can expect:

• Answering customer questions and/or concerns about a product or service via inbound/outbound phone call, email, and/or video chat
• Provide resolutions for customers during your first interaction with them
• Meet Client performance metrics
• Building rapport and maintaining a positive experience for customers

Qualifications we look for in a candidate:

• Have a working knowledge of web browsers/search engines (Chrome, Mozilla Firefox, Internet Explorer, etc.)
• Must be able to exude compassion, empathy, and patience with every customer
• Show the ability to navigate/toggle multiple software systems
• Must be able to research, analyze, and determine the appropriate course of action for customers
• Must have the ability to document customer account activities timely, thoroughly and concisely
• Kindly and efficiently resolve issues and set appropriate expectations with customers
• Maintain a friendly atmosphere and positive customer experience at all times

Minimum Requirements are:

• Laptop or Desktop Computer
• Approved Headset
• Internet Service
• VOIP Phone Line
• Home Office Space/Environment
• Service a minimum of 20 hours per week per client

Experience:

• Minimum 1+ yr. experience in customer service
• Some College Education preferred

Must be able to type a minimum of 35 wpm