Customer Success Manager

Quartzy is looking for a Customer Success Manager to help us drive user adoption of the Quartzy application.

Quartzy is a 100% distributed team so this role can be done anywhere in the US.

You are focused on problem-solving customer needs with simple, effective communication skills. You are always friendly, happy and helpful – passionate in building relationships to help shape the customer’s value of the Quartzy platform.  You serve as a customer advocate to identify and demonstrate new capabilities or features they may be interested in.  You are able to set customer expectations while remaining encouraging, empowering and supportive. You are a proven technical and analytical person looking for your next challenge. You may have worked in B2B SaaS startups closely within customer success to deliver a world class support for your partners. Alternatively, you may have been an internal Quartzy champion in your organization and drive engagement of other users.

What You’ll Do

• You’ll help onboard new Quartzy labs to the platform, ensuring they know how to use Quartzy to the fullest
• Be a key partner to Quartzy labs to help them operate the most efficiently including helping them set up the platform, inviting other lab members and anywhere else lab admins need assistance
• Provide ongoing training to admins on new Quartzy features
• Work closely with support and lab admins to handle escalations
• Proactively identify trends or data that will help improve the Quartzy product to better support our labs

What We’re Looking For

• Customer success experience > 3 years or current/recent Quartzy customer
• Ability to troubleshoot customer issues with empathy
• Ability to understand and teach technical skills
• Professionalism and attention to detail
• Ability to analyze data sets and extract insightful conclusions
• Strong written and verbal communication skills
• Goal oriented with self-directed work ethic
• Collaborative experience with marketing, sales, and product management
• Experience working in growth stage start ups scaling quickly
• Experience working directly with founders and other executive team leaders at a startup with less than 100 employees is a plus

What We Offer

• Great Insurance –  we cover 100% of employee premium cost and 50% for partner/family
• Great Culture – participate in our fun events like ActiviTuesday, Wellness Wednesdays, happy hours & speaker series
• Remote Team –  we’re 100% distributed so you can live anywhere in the US!
• Transparency –  Weekly all company stand ups, monthly town halls, quarterly state of the start ups and anytime access to co-founders
• Generous Time Off – take the time you need, when you need it
• Great Gear – We’ll set you up for success with the latest tech and help you outfit your home office. And, a free Spotify premium account!