Customer Success Manager

Our Customer Success is unique as our platform hosts customer’s strategies (Objectives and Key Results – OKRs), requiring a highly consultative approach among our Customer Success Managers. This presents opportunities working with the C-Suite at top brands, including Fortune 500 companies. Our ideal candidate has proven experience with the art and science of Customer Success/Account Management while wielding a consultative approach and is ready for a new challenge at scaling organization with a company that growing tremendously.

The Details

As Customer Success Manager, you will:

• Become an expert on Gtmhub’s platform to educate customers on the use and benefits of our strategy execution software. This entails becoming knowledgeable on OKRs – must-read Measure What Matters!
• Surgically manage and lead onboarding of Gtmhub. This will include executive to individual contributor level Gtmhub training, strategic & tactical execution, risk mitigation, and highly effective project management.
• Ability to effectively manage external and internal stakeholders including product, engineering, sales, and support on commitments made to customers. Effective cross-functional, collaboration is required to be successful in this role.
• Use your expert Gtmhub product knowledge to constantly define value for our customers. This involves a level of creativity and working directly with our Technical Success engineers to innovate unique solutions for outstanding customer success.
• Use your creativity & consultative approach to build credibility, relationships, and influence stakeholders. Be able to genuinely build champions that result in trusted relationships.
• Run Quarterly Business Reviews (QBRs) that communicate the business value of Gtmhub, promote renewal/expansion, and results in synergies with our best customers.
• Co-create and execute ‘Success Plans’ that roadmap the customer’s value with Gtmhub and are reviewed quarterly during QBRs.
• Drive excellent customer health (MAU, WAU, NPS, references, case studies, onboarding time).
• Energized by technical troubleshooting and comfortable interfacing with technical teams.
• Represent the voice of the customer effectively communicating their needs to Product & Engineering.

What we’re looking for

To be successful in this role at Gtmhub, you’ll need to have:

• An insatiable desire to learn and approach new challenges with a growth mindset.
• Have an intellectual curiosity and are very passionate about the work you do.
• Customer Success/Account Management experience at a SaaS company is highly preferred.
• Consulting/advising experience is also highly preferred.
• Enjoys deploying successful tactics for user engagement, account planning, content creation, and connecting business value to technology.
• Knowledgeable or eager to learn the SaaS marketplace and applies that knowledge to Customer Success/Account Management.
• Understands the daily requirements of a fast-paced start-up scaling rapidly and takes pride in being able to level-up to meet growing pain challenges.
• Enjoys consulting/advising to solve complex customer problems creatively and can relay those solutions through excellent communication.
• Experience with Salesforce, Jira, Intercom, and OKRs are pluses!

Compensation and Benefits

What’s in it for you:

• Competitive base salary (salary range of $75k – $90k)
• Quarterly bonus evaluation (up to 25%)
• Unlimited PTO
• Mac or PC of your choice and the essential equipment you need to work remote
• Access to 5,000+ Udemy courses for ongoing learning and development
• Flexible work hours and a remote-friendly environment
• Stock option opportunities
• 100% employer covered Health, Dental & Vision plans with FSA/HSA
• Access to a 401(k)/Roth 401(k)
• Meaningful and challenging work in a rapidly scaling, global startup
• Uniquely transparent and casual environment
• The opportunity to work with smart, driven, and caring colleagues
• The ability to grow your talents and career!