Customer Success Manager, Federal

What you get to do in this role:

• You will own the engagement and drive towards business outcomes for customers in your portfolio
• Coordination of meetings & action items and overall management of the customer.
• Ensure that the deliverables are being met against the timeline and engaging of the right resources at the right time
• Identify key criteria for assisting your customers by leveraging playbooks
• Evangelize ServiceNow customer success stories and processes
• You will ensure that customers derive the maximum value from their ServiceNow investment and utilize their licenses
• Collaborate with ServiceNow stakeholder teams to ensure product adoption, growth attainment and increased footprint
• Ensure any red accounts are resolved quickly, leveraging resources from across the company ecosystem as needed
• Will have no more than 5 Accounts each supporting our Advanced Impact Package customers

Qualifications

In order to be successful in this role, we need someone who has:

• BA/BS or equivalent
• 5+ years, ideally in a consultative, strategic and analytical customer-facing role
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives and program independently within a “start-up paced” environment
• Drive complex issues through analysis and resolution
• Thrive in working collaboratively and cross-functionally
• Excellent written and verbal communication skills
• ServiceNow accreditations or certifications a plus
• Ability to secure Top Secret SCI with CI Polygraph clearance OR preferably already posses this clearance level.
• Ability to secure FedPass clearance