Customer Experience Associate

OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.

– Onboard new users and ensure their continued success as NFT traders.

– Provide customer support via Zendesk, Discord, Slack, and Telegram.

– Maintain and promote a vibrant community culture.

– Synthesize insights from community interactions and surface critical issues to the engineering team.

– Audit new collections and projects applying for more visibility on OpenSea.

– Preemptively protect buyers from fakes and responding to reports.

– Keep internal and external informational resources up to date in an environment of rapid iteration.

– Contribute ideas and effort to our brand, content, and community strategies.

– Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

– Understanding of and passion for decentralized technology.

– Strong work ethic, hustle, communication, writing ability, and business development sensibility.

– Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

– Deep curiosity, relentless resourcefulness, and a growth mindset.

– Perfect comfort with frequent context switching.

– Ability to effectively prioritize tasks in a rapidly shifting landscape.

– Patience for helping out the new and unacquainted!

– (nice to have) Experience leading a community.

– (nice to have) Marketing experience.

– (nice to have) Experience writing HTML.

– (nice to have) Familiarity with WordPress.

– (nice to have) Deep experience using decentralized technologies.