Patient Access Rep

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Job Description

Job Purpose:Responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.


Minimum Requirements
:High school diploma or GED.Minimum of one year of medical business office experience preferred. Excellent customer service skills, computer skills, CPT and ICD-9 coding, and general knowledge of medical terminology required. Familiarity with medical billing, collection procedures and prior experience with EMR computer applications preferred.


Essential Job Responsibilities:
  • Interact with internal and external customers in a courteous manner in person and via telephone.
  • Complete check in and check out tasks.
  • Schedule new and existing patients.
  • Verify insurance and complete pre-authorizations and/or precertification of procedures.
  • Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail.
  • Scanning of all patients’ (demographic) paperwork to patient chart and assist with batch scan filing.
  • Establish and maintain effective working relationships with patients, employees, and the public.
  • Perform other duties as assigned.