Specialist, Reception & Registration

Job Description

Work in the Office of the Registrar and Academic Records as the initial contact for all guests. Provide assistance to new, prospective and returning students. Provide reception duties as well as telephone assistance. Communicate effectively through in-person and email correspondence. Preform temporary projects and other duties as assigned.

Essential Responsibilities and Duties

Perform clerical functions that relate to registration, enrollment processes and maintenance of student records. Provide receptionist duties, answer telephone and in person inquiries. Provide registration assistance to students, faculty and staff over the telephone, in person and email.

Essential Responsibilities and Duties Continued

Ability to problem solve and react quickly to student, staff and faculty questions and a busy and complex environment.

Preferred Qualifications

Experience in BANNER and Nolij data base preferred. Telephone and expert telephone etiquette, expert customer service skills and basic computer knowledge i.e. Microsoft Office (Word, Publisher, PowerPoint.)

Minimum Qualifications

High school diploma and one year work experience working in a student services or customer service environment.

Knowledge, Skills & Abilities

Knowledge of SLCC policy and procedures for registration; college catalog and schedule use and various student affairs departments; effective customer service skills. Knowledge and skills in Microsoft Office (Word, Outlook, PowerPoint and Excel).

Good Phone Etiquette and exceptional customer service necessary.

Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background. Maintain good working relationships with faculty and staff.

Non-Essential Responsibilities and Duties Special Instructions

29 hrs a week with either:
Morning/Afternoon shift 8am-2pm or

Afternoon/Evening shift 1pm-7pm

FLSA Non-Exempt SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.