Cafe Manager at Rossland Screening Solution

Rossland Group since the year 2000 provides market research and management consulting services to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include Professional Background Screening and Business Brokerage. In 2015 and 2016, it added franchise consulting and recruitment services respectively.

We are recruiting for the position below:

Job Title: Cafe Manager

Location: Kaduna

Duties and Responsibilities

• Delivery of business strategies, with the support of the Pastry Chef, Chef de Partie etc
• Seek and maximise revenue opportunities and minimise costs
• Consistently exceed guest expectations
• Develop a motivated and high performing team committed to delivering clear goals
• Protect the health, safety and well-being of our guests and colleagues
• Be a change agent, constantly reviewing service delivery
• Develop a culture of actively seeking feedback from customers on a regular basis
• Agree and implement actions to continuously improve the guest experience
• Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently
• Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
• Managing Sales and Conversion
• Agree and support implementation of revenue generation initiatives
• Create, deliver and measure promotional activities, including staff incentives
• Support the creation and implementation of a departmental sales plan, in conjunction with the GM/Reservations
• To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
• Facilitate the creation of business strategies and conduct regular strategy update meetings

Requirements/Qualifications

• HND/B.Sc in relevant discipline
• 2-3 years working Experience in a similar role
• Must be a Resident of Kaduna State.

Experience:

• Previous supervisory/management experience in hospitality/catering
• Experience of achieving results and making a positive difference to customer experience
• Experience of managing departmental budgets, stock and cost control including price margins
• Track record in generating revenue and business development.

Skills:

• The ability to work quickly while remaining welcoming and friendly to customers
• The ability to work independently and know when to involve others
• The ability to spot issues and opportunities
• The ability to work as part of a team
• The ability to lead by example
• The ability to supervise, motivate, train and develop staff Knowledge:
• Solid business understanding and awareness
• Knowledge of Health & Safety and Food Hygiene legislation
• Competent IT, numeracy and literacy skills
• Qualification in hospitality/catering.

Behaviours:

• A dynamic individual with a ‘can do’ positive attitude and approach
• Demonstrates trust, openness and respect in dealing with staff and members of the public
• Flexible approach to tasks and workload.

Application Closing Date
15th July, 2018.

Method of Application

Interested and qualified candidates should send their updated Resumes to: careers@rosslandgroup.com with the “Job Title” as the subject of the email.