Senior Manager of Cloud Infrastructure Operations

Qualys Cloud Operations is looking for a Sr Manager of Cloud Infrastructure Operations. The Cloud Ops infrastructure group builds the infrastructure that powers Qualys’s Public and Private Cloud Platforms worldwide. These infrastructures are critical to support Qualys’s Public Cloud customers as well as Private Cloud customers. The ideal candidate has a proven track record of building large, scalable infrastructure, and is a creative thinker, problem solver, teacher, learner, and a fantastic manager of people.

This is a hands-on Technical leadership role focused on developing (Building) next generation Data Center Infrastructure capabilities as well as supporting Qualys Platform in all major public clouds (AWS, Azure, GCP) as well as Qualys’s Private Cloud. You will provide the technical leadership & direction to the mission of Qualys’s Infrastructure group.

Role & Responsibilities

• Ensure the Cloud Platform & Services are designed and implemented to support Private and Public infrastructure initiatives and are aligned with the overall business strategies and priorities.
• Demonstrate hand-on knowledge of Private and Public Cloud Computing. Designing, Provisioning and administration using best practices for enterprise customer across multiple cloud offering (Vmware Private Cloud, Amazon Web Services and/or Azure).
• Play a key role in advancing the cloud (IaaS) eco-system and culture of technical excellence.
• Ensure all technical procedures (Installation, Configuration, Run books) are documented and updated and are contributing to the maintenance of operational standards.
• Automation of infrastructure services and system administration task where possible
• Lead & Deliver the Infrastructure capability transformation for production and Engineering R&D environment, with focus on user-experience, resilience, performance, availability and total cost of ownership.
• Lead the customer facing Cloud Infrastructure & operations for all Company products, with high availability, superior performance and 24×7 support.
• Lead & Deliver operational excellence with focus on the service management and DevOps approach to achieve agility, speed, scale and efficiency.
• Partner with Engineering teams and rest of operations teams to architect and design the infrastructure for customer facing services as well for the R&D environments.
• Build a high performing Infrastructure Operations team that operates with a culture of business and customer centricity.
• Lead Service Management implementation for Infrastructure services, partnering with Engineering teams to improve service experience, MTTR, Up-time and resilience.
• Implement a Service Monitoring capability to proactively address the operational issues for all customer facing infrastructure assets
• Lead annual strategic planning, tactical operation planning, the development of service improvement, and contingency operation plans including BCDR.
• Lead annual budget planning for infrastructure assets and services.
• Provide technical leadership, mentoring and coaching for all staff and foster a culture of accountability, innovation and team building.

Experience and Skills:

• 10+ years experience managing complex Cloud & IT infrastructure and working with high demand Engineering and customer organizations.
• At Least 8+ years of overall Infrastructure Architecture & Engineering in defining and developing high security, high availability solutions.
• At Least 6+ Years of experience in a Leadership role managing Global Teams.
• Experienced with running large complex global infrastructure spanning across multiple data center leveraging private & public cloud.
• Experience designing and delivering secure cloud solution on AWS, Azure(must have)
• Expertise in one or more Infrastructure automation technology(automating network and host provisioning)
• Prior Experience developing and/or supporting core Infrastructure computing services (Domain Controller, DNS, Virtualization, VMWare, Storage, Backup/Recovery, Data Security, Data Replication & monitoring.
• Expert level Compute Experience managing Hitachi, Cisco & Dell Infrastructure
• Experience with Storage Products from EMC, Netapp, Hitachi and/or other storage products.
• Containerization concepts, experience with clustering and scheduling suites such as Docker Swarm, Kubernetes, DCOS (must have)
• Expert level Hypervisor Experience: VMWARE, KVM, Hyper-V (must have)
• RHEL, CentOS LINUX (must have)
• Experience with monitoring (Nagios) and logging solutions (Splunk, ELK)
• Experienced with DevOps & ITIL approach in running a superior service operations & delivery function.
• Experience with robust Infrastructure Capacity Planning.
• Demonstrated ability to prioritize tasks or projects to align with the strategic objectives and with business goals.
• Demonstrated ability to assign recurring tasks and to utilize metrics to measure effectiveness.
• Thorough understanding of operational support processes, excellent business acumen and ability to direct team in dissecting and diagnosing complex problems.
• Proven record of building high performing teams.
• Proven history of thriving in a fast-paced environment, while dealing with ambiguity.
• Excellent verbal and written communication skills
• Proven record of building high performing teams.
• Proven history of thriving in a fast-paced environment, while dealing with ambiguity.
• Bachelor’s degree.