Operations Manager – Operations Unit at Brav Marine Nigeria Limited

Brav Marine Nigeria Limited, is recruiting suitably qualified candidates to fill the position below:

Job Title: Operations Manager – Operations Unit

Location: Rivers

Reporting Lines: Chief Operating Officer

Interfacing: Audit, Finance, Operations& HR Department.

Job Description

• Oversee and coordinate the day to day collections in the State.
• Compile and report ALL POS &Tablet transactions for all BPOs and Clearing cashiers).
• Coordinate and supervise the Operations unit.
• Investigate and promptly report ALL technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
• Implement and manage operations plans, processes and procedures set up by the COO.
• Involve in budget planning and financial analysis of organization’s Operations in the State.
• Oversee inventory, distribution of organizational resources/products to team members.
• Directly manage BPOs and Clearing Cashiers and provide managerial support in the day to day affairs of operations.
• Collate and submit all operations reports to the COO
• Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
• Channel ALL feedback to reporting and interfacing lines.
• Deal with day to day operational issues, investigate and report ALL human work related issues to the appropriate lines for prompt actions.
• Drive company’s Training and development strategy among team members.
• Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
• Track day to day management of collections, cash posting, book balance, credit balance resolution.
• Support the vision, mission statement and demonstrate a commitment to the values of the organization.
• Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraising team members.
• Directly design job scope, KPI and target for ALL BPOs under coverage.
• Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
• Maintain time sheet, register and records of BPOs under supervision.
• Reconcile, track and resolve ALL account discrepancies.
• Ensure and confirm 100% remittance of all collections daily
• Monitor and Supervise drivers under coverage area including movement log books
• All Business and Operational tasks given by COO.

Application Closing Date
18th May, 2018.

Method of Application
Interested and qualified candidates should send their CV’s to: operation20-recruitment@yahoo.com