Senior Systems Engineer (Cloud/ HCI/ X86)

The Senior System Engineer designs, installs, configures, implements and supports all aspects of infrastructure environments, providing technical guidance and oversight and acting as a point of escalation and technical support.

Essential Functions

• Develops, documents, communicates, and enforces systems standards, policies, and procedures for standardizing systems assets.
• Influences large or complex system design
• Participates in infrastructure architecture reviews.
• Participates in infrastructure technology/service evaluations.
• Performs detailed designs of new or changing infrastructure environments.
• Installs, configures, maintains, and replaces new equipment (e.g. servers, storage, middleware, load balancing).
• Conducts multiple levels of testing prior to release of new and upgrades systems, products or services.
• Evaluates and designs new solutions utilizing existing standards and new technologies.
• Develops roadmaps to guide infrastructure strategy.
• Performs root cause analysis, resolves problems and recommends solutions.
• Establishes guidelines and standards for capacity management review and establishes standards for network and telecom systems operations.
• Monitors and plans capacity of all hosting environments to plan for future growth.
• Analyzes system performance and provides preventative maintenance while providing maximum availability of physical and virtual servers (e.g. new software releases, upgrades, evaluation and installation of patches).
• Works towards providing a fully redundant high availability infrastructure at all times.
• Develops best practices used to maintain and administer hosting environments.
• Performs warranty tracking and maintenance.
• Ensures that backup/recovery plans are tested regularly and backup/recovery procedures are implemented.
• Performs business continuity and disaster recovery testing.
• Develops automation scripts and programs to streamline manual operations and reduce manpower requirement in maintenance and monitoring activities.
• Performs troubleshooting/issue resolution, escalates issues to appropriate 3rd party vendor if needed.
• Provides technical support and consultation to colleagues and customers as needed.

Position Requirements

• Bachelor’s degree in Computer Science or related field or equivalent combination of industry related
• professional experience and education
• 5-8 years of experience
• Working experience progressively in systems engineering
• Working experience in systems applications and hardware, server architecture, operating platforms, NAS/SAN technologies, and internet and web applications
• Working experience with Cloud providers (Azure/AWS)
• Working experience in system engineering with large server environment (Power/x86/HCI)
• Working experience with security and network/distributed computing concepts
• Working experience in leading projects

Preferred Education & Experience:

• Working experience in advanced scripting languages

• Working experience in cloud computing concepts particularly related to IaaS and PaaS approaches

Competencies:

• Take responsibility for system installation projects.
• Monitor the effectiveness of system installations and ensures that appropriate recommendations for change are made.
• Translate logical designs into physical designs taking account of target environment, performance, security requirements and existing systems.
• Produce detailed designs and document all work using required standards, methods and tools, including prototyping tools where appropriate.
• Analyze service and component availability, reliability, maintainability and serviceability.
• Validate that services and components meet and continue to meet all of their agreed performance targets and service levels.
• Implement arrangements for disaster recovery and documents recovery procedures.
• Conduct testing of recovery procedures.
• Validate that service delivery meets agreed service levels.
• Diagnose service delivery problems and initiates actions to maintain or improve levels of service.
• Establish and maintain operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.
• Draft and maintain procedures and documentation for infrastructure support.
• Make a significant contribution to the investigation, diagnosis and resolution of infrastructure problems.
• Validate that all requests for support are dealt with according to set standards and procedures.
• Takes actions to support Company strategies and tactics
• Maintains positive attitude and momentum in challenging situations
• Communicates effectively with all partners
• Demonstrates flexibility, resiliency and productivity in response to shifting priorities
• Strives for continuous improvement
• Shares ideas with others to address daily business issues
• Builds working relationships characterized by cooperation and mutual respect
• Shares ideas and resolves conflict constructively
• Leverages skills and experiences to contribute to the success of team goals
• Recognizes individuals and team success
• Works with managers and others to create and maintain a development plan
• Displays an ongoing commitment to learning and self-improvement
• Demonstrates an appreciation of diverse perspectives in interactions with others
• Delivers on Belk’s brands and strives to exceed customer needs
• Seeks and shares customer feedback with others
• Delivers high quality products and services
• Focuses on desired results and how best to achieve them
• Takes personal responsibility for the quality and timeliness of work
• Prioritizes work to accomplish most important objectives

Specializations:

• Performs architecture governance, infrastructure design and builds, availability management and operation level management, and maintenance and support activities for computing platforms.
• Performs system installation, configuration, setup, testing and operational support for enterprise Linux
• Collaborate with team members and leadership to develop road maps and strategies for the Linux Infrastructure
• Performs system patch management
• Performs firmware and bios management
• Performs Linux Operating System lifecycle management
• Working experience designing, integrating, monitoring and managing end-to-end Linux infrastructure
• Working experience with Red Hat Satellite, Red Hat Directory Server, Bluecat DNS, Red Hat Virtualization Server, Red Hat Storage, Kerberos
• Working experience with distributed systems
• Working experience with setup, configuration and support of system monitoring tools such as Nagios
• Working experience with configuration management tools such as Puppet, cfengine or chef
• Working experience with scripting languages like Python, Perl, Ruby, Bash
• Working experience with installing, configuring, deploying and supporting RedHat Linux systems in a large enterprise environment
• Red Hat certifications in RHCA, RHCE & RHCVA are preferred