Front Desk Agent

Job Description

SUMMARY

Responsible for all front desk operations, providing the highest standard of exceptional and courteous service while registering guests, settling guest accounts and servicing guest requests and inquiries. Promotes all aspects of the property and local area attractions. Maintain and monitor the confidentiality of records, transactions, and guest information. All functions will be performed within the guidelines of the MCNC/River Spirit Casino Resort policies & procedures.

ESSENTIAL DUTIES AND RESPONSIBILITES

1. Process guest arrivals and departures, including all necessary payments.

2. Handle & coordinate room assignments and pre-arrivals.

3. Handle guests’ concerns, various requests, and event information for a pleasurable guest experience.

4. Verify hotel room availability and enter hotel reservations into Property Management System (INFOR) in order to provide seamless experience for guests.

5. Actively assist in marketing of all casino and hotel events, promotions and activities to both internal and external guests in an effort to obtain full occupancy of the hotel facility.

6. Adjust folio postings as necessary to ensure accuracy.

7. Assist with the check-in and check-out of groups and tours; utilize knowledge and familiarity of casino hotel and its amenities to recommend room sizes, views, offerings, specials, and excellent guest service features.

8. Utilize effective communication skills, professional attitude and good organizational skills to deliver accurate and timely information to guests and callers.

9. Maintain high standard of courtesy professionalism and discretion in communication and discretion in communications to, or about, preferred customers, their arrangements and finances.

10. Take payments, reservations payments and/or cash handling utilizing various computer applications

11. Perform other duties as assigned.

Position Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION

HS Diploma or GED; and/or combination of education & experience preferred.

EXPERIENCE

Front Desk or Hotel Reservations experience preferred; casino hotel property or working knowledge of hotel facilities and services and/or local area amenities experience preferred; cash handling experience required. Possess positive, friendly and out-going personality; work as a customer-service focused team player.

Gaming License

Must obtain and maintain a gaming license.

Full-Time/Part-Time

Full-Time

Number of Openings

2

Req Number

OPE-17-00002