Tier 1 Customer Support Representative
Job Description
Accurence has a current opening with the Customer Support Team for a Tier I Customer Support Rep.
Serious candidates only please!
The Tier I Customer Support Rep. is the first point of contact for our customers and potential customers. Being able to provide the best user experience is critical to our business growth, and a key component in our success as a company.
The Tier I Rep. will be the primary person to answer phone calls and respond to email requests. In addition to call and email support for our customers, the Tier I Rep. will be the primary person to train and educate new and potential customers on our products and services. This training will include over the phone instruction, instruction via email support, and webinar and demo training sessions.
The Tier 1 Customer Support Rep. should have excellent communication skills, customer support and technical trouble shooting experience, be dependable, punctual, and be flexible with scheduling.
Qualifications and Skills
The desired and preferred candidate will have 1-2 years’ direct and relevant experience working in a help desk or technical customer support role. A bachelor’s degree is preferred, but a combination of education and experience will be considered for the most qualified candidate.
Job Type: Full-time
Salary: $19.00 /hour
Required experience:
- Technical Support: 1 year
Required education:
- Bachelor's
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