Sales Associate

Job Description

Overview: The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Sales Associates are responsible for: delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Sales Associates report directly to the Store Team Leader and all other members of management.

Job Purpose: Sales associates are responsible for providing customers with a unique shopping experience by utilizing The Paper Store G.U.E.S.T. service approach – our best practices of sales and service. Sales Associates responsibilities also include: following company guidelines when ringing up customers at the POS, processing new product, stocking shelves, recovery of the sales floor, and cleaning throughout the store.

Key Responsibilities:
Act as a The Paper Store Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
Greet and welcome every customer warmly and with enthusiasm
Understand customer needs by asking open-ended questions
Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
Suggest additional items to build onto sales by utilizing effective selling techniques
Thank the customer sincerely and invite them to return and shop with us again
Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
Consistently capture accurate and valid customer information at the POS
Maintain awareness of all current promotions and process them correctly at the Point of Sale
Build customer loyalty by being friendly, attentive and respectful of customers
Uphold a respectful work environment modeling ethical behavior, fostering open communication, and maintaining confidential information as required
Demonstrates desire to participate in training and development as required utilizing all training resources
Prepare incoming product for the sales floor by following instruction and guidance from supervisors
Merchandise product following company visual guidelines and visual standards
Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
Uphold store maintenance and cleanliness standards
Complete all other tasks as directed by store management in assigned time frame
Comply with all company policies and procedures

Job Requirements:
Previous experience in specialty retail is preferred, but not required
Ability to work a flexible schedule to include nights, weekends, and holidays
Demonstrate an ability to multi task, while being attentive to customers and remaining flexible to the needs of the business
Possess an ability to work well in a team environment
Proficient in using Microsoft Office and POS Systems
Ability to stand for long periods of time
Professional attire, demeanor and compliance to company dress code required
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

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